Delinquency Control Specialist

7 days ago


Pensacola, Florida, United States MSCCN Full time

About the Role
TEKsystems is seeking Delinquency Control Specialists to work with a Fortune 100 Financial Institution in Pensacola, FL.

Job Summary
To control and collect on past due Consumer Loan and Credit Card accounts in accordance with all government and banking rules and regulations.

Responsibilities
• Provide financial counseling to delinquent members to mitigate loss for the credit union.
• Contact delinquent members to cure delinquency using various payment options and loss mitigation tools offered by the credit union.
• Obtain detailed financial information from delinquent members and analyze it to determine optimal solutions for curing delinquency.
• Notate members' arrangements, reason(s) for delinquency, and any offered charge-off alternatives in Collection systems.
• Offer short/long-term solutions including repayment plans, promises-to-pay, loan modifications, refinances, personal finance management, and deferral programs.

Requirements
• 2-3 years of recent experience working in a customer service environment (call center, sales, retail, or restaurants, etc.).
• Ability to communicate effectively via email and phone.
• Professional written and verbal communication skills.
• Experience in collections or banking is a plus.

Availability
Must be available Monday - Saturday, 10:30am - 8:00pm. Sundays off and one weekday off.

Benefits
If eligible, benefits may include:

  • Medical, dental & vision insurance.
  • Critical Illness, Accident, and Hospital insurance.
  • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions.
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents).
  • Short and long-term disability insurance.
  • Health Spending Account (HSA).
  • Transportation benefits.
  • Employee Assistance Program.
  • Time Off/Leave (PTO, Vacation or Sick Leave).

About TEKsystems
We're partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.



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