Delinquent Loan Recovery Officer

3 weeks ago


Pensacola, Florida, United States Gulf Winds Federal Credit Union Full time
Gulf Winds Federal Credit Union Overview

We offer innovative financial tools that empower our members to take control of their finances. With over 83,000+ members across Florida, Alabama, and Georgia, we're committed to being a leader in the industry.

Collection Specialist Job Description

This role requires an individual who can effectively communicate with delinquent account holders, educate them on available options, and work towards resolving delinquency. The ideal candidate will possess strong interpersonal skills and be able to build rapport with members.

Key Responsibilities:
  • Analyze financial situations of delinquent borrowers and develop plans to bring accounts current.
  • Research and verify information to support collection efforts.
  • Communicate with members via phone, email, and mail to resolve delinquency.
  • Work collaboratively with repo specialists when necessary.
Requirements:
  • High school diploma or equivalent required.
  • 1-3 years of experience in a similar role.
  • Excellent communication and problem-solving skills.
Benefits

We offer a competitive salary range of $19.50-$25.00 per hour, along with opportunities for growth and development within our organization.



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