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Pastry Department Supervisor

2 months ago

Appleton Wisconsin, United States Festival Foods Full time

Job Summary:

Festival Foods is seeking a skilled Bakery Assistant Manager to join our team. As a key member of our bakery department, you will be responsible for managing daily operations, leading a team of bakers, and ensuring exceptional customer service.

Key Responsibilities:

  • Leadership and Management: Assist the Bakery Department Manager in overseeing bakery operations and leading the team of bakers. Step in to lead the department in the manager's absence.
  • Training and Development: Train new bakery associates, focusing on our pastry offerings and food service standards. Conduct performance reviews and provide feedback.
  • Operational Excellence: Maintain department standards, manage inventory, ensure accurate pricing, and uphold high cleanliness, quality, quantity, and safety standards in all aspects of bakery operations.
  • Guest Service: Deliver outstanding food service by helping guests find products, taking special orders, and addressing any concerns with professionalism and care.
  • Team Support: Support your team by setting a positive example, assisting with daily tasks, and fostering a productive work environment.
  • Compliance and Safety: Keep accurate food safety logs, adhere to company policies, and address any policy violations promptly.
  • Collaboration: Work with the Store Director, Bakery Director, and other department managers, and bakery team associates to exceed guest expectations and ensure smooth operations.
  • Administrative Duties: Manage timekeeping accuracy, communicate with HR regarding scheduling issues, and ensure regular attendance in compliance with the work schedule.
  • Teamwork: Perform other duties as needed to support the team.

Requirements:

  • Education and Experience: High School Education or equivalent combination of education and experience.
  • Leadership Skills: Ability to motivate and lead a team of bakers and pastry specialists, with strong oral and written communication skills.
  • Technical Proficiency: Knowledge of technology and computer use, with a thorough understanding of the food service industry and retail bakery operations.
  • Guest Focus: Ability to deal tactfully and effectively with guests and all personnel.
  • Safety Knowledge: Comprehensive understanding of safety requirements and company policies, with the ability to recognize and address safety hazards. Willingness to obtain proper training and knowledge for equipment and procedures.
  • Certification: Must have WI Certified Food Manager License (Company will cover certification cost if needed).

Work Environment:

The Bakery Assistant Manager is a full-time hourly position. The work schedule will include mornings, afternoons, evenings, weekends, and holidays.