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Retail Sales Consultant

2 months ago

Pawleys Island, South Carolina, United States Chico's Full time
POSITION SUMMARY:

The Sales Associate plays a crucial role in fostering a customer-centric and product-oriented sales environment, ensuring that our core values and guiding principles are integrated into all store activities. This position is vital in delivering an exceptional customer experience while maximizing profitability.


KEY RESPONSIBILITIES:
Sales Performance:
  • Achieves company sales targets by employing effective sales strategies and sharing product knowledge with customers; assists in selecting merchandise or locating items based on customer preferences.
  • Stays informed about current promotions and sales; upholds pricing and visual merchandising standards.
  • Ensures compliance with merchandise handling, presentation, and loss prevention protocols as directed by management.
  • Participates in visual merchandising initiatives, including monthly store layouts and maintenance.

Customer Service Excellence:
  • Embodies and promotes the principles of exceptional personal service, delivering a seamless omni-channel experience.
  • Addresses customer inquiries and resolves concerns promptly.
  • Facilitates a swift and efficient checkout process, remaining knowledgeable about payment policies, coupon usage, returns, exchanges, and security measures.
  • Encourages additional purchases at checkout, including gift card sales.
  • Enrolls customers in loyalty programs.
  • Develops and nurtures a loyal customer base through personalized service and wardrobe consultations.
  • Maintains up-to-date knowledge of product fit and style offerings available in-store and online.
  • Ensures consistent communication with clients through a customer relationship management system.

Operational Responsibilities:
  • Assists in replenishment efforts to keep the store well-stocked and visually appealing.
  • Supports fulfillment processes for customer orders.
  • Contributes to visual merchandising tasks, including floor setups, window displays, and signage placement as instructed.
  • Helps maintain store cleanliness and organization.

Team Collaboration and Development:
  • Encourages a collaborative approach to problem-solving within the team.
  • Actively seeks opportunities for personal growth and welcomes constructive feedback.

QUALIFICATIONS:
  • High School diploma or equivalent.
  • Previous retail or sales experience is preferred.
  • Must be at least 18 years old.
  • Strong communication and customer service skills.
  • Able to adapt to technology used by the company.
  • Excellent organizational skills with the ability to multitask in a dynamic environment.
  • Effective communication with customers, team members, and management.
  • Regular attendance is essential to meet company objectives; flexible scheduling, including nights, weekends, and holidays, is required.

PHYSICAL DEMANDS:
  • Frequent walking and standing throughout the shift.
  • Occasional lifting of items up to 50 lbs. (1-33% of the shift).
  • Regular climbing activities (34%-66% of the shift).

This position may be available across various brands, and specific duties may differ accordingly.

Chico's FAS, Inc. is an equal opportunity employer, committed to a diverse and inclusive workplace.