Customer Service Liaison

2 weeks ago


Westlake Village, California, United States iPayment Full time
Job Summary

We are seeking a highly skilled Customer Relations Representative to join our team at iPayment. As a key member of our customer-facing team, you will be responsible for developing and maintaining excellent relationships with our customers, resulting in increased levels of customer retention.

Key Responsibilities
  • Develop and maintain a deep understanding of customer needs and preferences
  • Proactively communicate with customers to prevent cancellation and resolve issues
  • Work closely with internal departments to ensure proper setup and pricing structure for each account
  • Upsell products and services to increase revenue and customer satisfaction
  • Document and analyze customer trends and feedback to inform process improvements
Requirements
  • Bachelor's Degree or equivalent industry experience
  • Excellent communication and problem-solving skills
  • Computer literacy and ability to learn software applications
  • Friendly, outgoing, and positive attitude
What We Offer

We offer a competitive salary, opportunities for professional growth and development, and a dynamic work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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