Front Desk Representative
6 days ago
We are seeking a highly skilled Front Desk Representative to join our team at Study Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.
The estimated salary for this position is $45,000 - $55,000 per annum, depending on experience. We offer a comprehensive benefits package, including medical, dental, vision, life, and disability insurances, as well as paid time off and holidays.
Key Responsibilities:
- Provide exceptional customer service to guests, responding to inquiries and resolving issues in a timely and professional manner.
- Check-in and check-out guests, assigning rooms and facilitating payment.
- Maintain accurate records of guest stays, including room inventory and reservations.
- Courteously answer inquiries and accept reservations, both in person and by telephone.
- Coordinate with hotel departments to manage guest requests and resolve any issues that may arise.
Requirements:
- A high school diploma or general education degree (GED) is required.
- 1 year of experience in a customer-facing role is preferred.
- Excellent communication and interpersonal skills are essential.
- Ability to calculate figures and amounts, such as discounts and commissions.
- Intermediate computer skills, including Microsoft Outlook, Word, and Excel.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
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