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Assistant Manager

2 months ago

Chicago, Illinois, United States Williams-Sonoma Full time
About the Role

We're seeking a highly skilled and motivated Assistant Manager to join our team. As a key member of our management team, you will play a critical role in driving sales growth, delivering exceptional customer experiences, and leading a high-performing team.

Key Responsibilities
  • Lead the store team to achieve sales goals and deliver World-Class service
  • Ensure the sales floor is adequately staffed and serve as a role model for sales associates in sales generation and service
  • Reinforce customer service principles by coaching staff on their successes and challenges
  • Utilize Selling Essentials and training resources to educate team on product, improve selling skills, and achieve business goals
  • Create and maintain a positive work environment where all associates are treated fairly and with dignity
  • Ensure timely resolution of client service issues through effective use and management of client information reporting system
Requirements
  • Excellent communication, organization, and leadership skills
  • Superior critical thinking skills to creatively identify challenges and develop action plans
  • Great time management skills and ability to execute multiple tasks and manage competing priorities
  • 2-3 years of previous retail sales experience or management experience in a customer service-related field
What We Offer
  • A generous discount on all Williams-Sonoma, Inc. brands
  • A 401(k) plan and other investment opportunities
  • A wellness program that supports your physical, financial, and emotional health
  • Paid vacations and holidays (full-time)
  • Health benefits, dental, and vision insurance, including same-sex domestic partner benefits (full-time)
Our Commitment to Diversity, Equity, and Inclusion

We believe that a diverse and inclusive workplace is essential to driving innovation, creating healthy and high-performing teams, and delivering superior customer experiences. We're committed to creating a global company culture where everyone feels valued, respected, and empowered to contribute their best work.