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Customer Care Representative

2 months ago

Savannah, Georgia, United States Limbs & Things Full time

Position Overview

Join Our Team

Role: Customer Service Associate

Key Responsibilities:

Deliver exceptional internal and external customer support through various communication channels including phone, email, and online platforms.

Maintain accurate customer account details and records, ensuring compliance with sales tax exemption protocols.

Generate and present pricing estimates while efficiently processing customer orders.

Address customer product inquiries by documenting quality control cases to ensure satisfactory resolutions.

Handle product returns with professionalism and care.

Stay informed about product offerings and company policies to provide reliable customer and sales assistance.

Support light bookkeeping tasks related to accounts payable and receivable.

Compile and distribute weekly and monthly sales reports for management review.

Essential Knowledge, Skills & Abilities:

General Office & Professional Skills:

  • Outstanding communication abilities paired with a high degree of professionalism.
  • Strong numerical and written communication skills.
  • Meticulous attention to detail and accuracy in data entry tasks.
  • Exceptional organizational capabilities, including effective filing and record-keeping practices.
  • Ability to prioritize tasks effectively and work independently to meet deadlines.
  • Strong problem-solving aptitude and adaptability to new challenges.
  • Motivated self-starter with a curious and growth-oriented mindset.

Computer Skills:

  • Proficient in Microsoft Office Suite, especially Outlook, Word, and Excel.
  • Experience with accounting software is preferred.
  • Familiarity with CRM systems, such as Salesforce, is advantageous.
  • Strong typing proficiency.

Physical Requirements:

  • Capable of safely lifting and handling products weighing up to 40 lbs.
  • Able to bend and reach for products in a warehouse environment.

Educational Requirements:

  • Bachelor's degree preferred or equivalent experience in a professional office setting.
  • Prior customer service experience is essential.

Application Process:

To express your interest in this position, please submit your cover letter and CV.