Lead Team Member

7 days ago


Burlington, Massachusetts, United States Apple Full time
About the Role

We are seeking a highly skilled and experienced Customer Experience Manager to join our team at Apple. As a key member of our leadership team, you will be responsible for driving amazing customer experiences and results through team development.

Key Responsibilities
  • Team Development: Inspire and motivate your team to create ownership opportunities for customers on the sales floor, while guiding the talent that provides technical support and training.
  • Operations Management: Oversee operations such as inventory and visual merchandising, ensuring a seamless customer experience.
  • Leadership: Build, develop, and retain diverse teams, demonstrating inclusive leadership behaviors and promoting a culture of respect and inclusivity.
  • Customer Focus: Foster a customer-centric environment, ensuring that every customer interaction is positive and memorable.
  • Business Acumen: Work in partnership with the business team to drive business results and achieve sales targets.
Requirements
  • Leadership Experience: Proven ability to drive amazing customer experiences and results through team development, with at least five years of experience in a customer-facing sales setting.
  • Industry Knowledge: Cross-industry experience is welcome, and a passion for learning about Apple technology and products is essential.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to diplomatically manage multiple commitments to customers, staff, and operations.
  • Adaptability: Ability to adapt to challenges while remaining calm in a constantly changing retail environment.
  • Education: Bachelor's degree or equivalent experience.
What We Offer

As a Customer Experience Manager at Apple, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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