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Enterprise Account Management Team Lead
2 months ago
Job Summary:
We are seeking an experienced Enterprise Account Management Team Lead to join our team at SimilarWeb. As a key member of our Commercial Enterprise team, you will be responsible for driving growth and renewals for client subscriptions. This role will involve developing the expansion playbook for existing accounts to grow annual recurring revenue and working closely with Sales, Onboarding, Support, Consulting, Strategy, and Marketing teams to ensure accounts are set up for success and receive the necessary value to ensure renewals and high client satisfaction.
Key Responsibilities:
- Manage the Enterprise Account Management team to drive expansions and renewals of existing subscription customers.
- Join meetings and consult clients by deeply understanding core product use cases and actionable digital insights to help drive client KPIs.
- Refine the Account Management playbook, including core metrics necessary for client renewals.
- Work closely with the Client Success Teams, Onboarding Teams, and Technical Solutions teams to drive product adoption.
- Hire, train, and continuously coach and develop account managers.
- Forecast renewal+upsells and report to senior leadership.
- Focus on ensuring the Account Manager's engagement and motivation remains high. Responsible for discussing career development and planning, and also being able to address and course correcting performance or staff issues.
Requirements:
- 2+ years of experience in management and training of Enterprise Account Management teams.
- 6+ years of client-facing experience with Enterprise clients while working with a digital enterprise product as a Customer Success Manager, Account Manager, or Account Executive.
- Proven track record of driving renewal and sales metrics.
- Intermediate to Advanced knowledge of digital marketing.
- Comfort working cross-functionally with Sales, Product, and Marketing to develop a subscription business with strong renewal characteristics.
- Understanding of digital channels such as SEO, Paid Search, Display, Affiliate, Social, Email, etc.
- Experience with SimilarWeb, Google Analytics, Adobe, and other digital measurement or marketing tools a HUGE plus.
- Experience building processes and operationalizing through tools, like Salesforce.
Why SimilarWeb?
We're a company that's passionate about empowering businesses to make data-driven decisions. Our customers rely on us to provide them with the insights they need to drive their digital strategies. As a member of our team, you'll have the opportunity to work with a talented group of professionals who are dedicated to delivering exceptional results.
We offer a competitive compensation package, including a comprehensive benefits program, opportunities for professional growth and development, and a dynamic work environment that's designed to support your success.
We're an equal opportunities employer, committed to creating a workplace that's inclusive and respectful of all individuals. We welcome applications from diverse candidates who share our values and are passionate about delivering exceptional results.
