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Director, Underwriting Support Services
2 months ago
The Senior Manager, Underwriting Operations provides strategic leadership and supervision to the Underwriting Support team in multiple field offices. Key responsibilities include:
- Leadership and Supervision: Oversee the daily activities of Regional Underwriting Support Supervisors, ensuring effective performance management and delivery of training and technical support.
- Quality Assurance and Process Improvement: Evaluate and improve the quality assurance process, turnaround times, and administrative support resources within Underwriting Support.
- Operational Efficiency: Establish and maintain a thorough knowledge of PMA's operational procedures, ensuring effective match of capacity to volume of work.
- Performance Management: Ensure the performance management process is conducted according to plan, including administration of interim and annual evaluations, individualized coaching, and feedback opportunities.
- Staff Development: Oversee staff selection, employee training, and implementation of professional development plans for employees.
- Communication: Provide ongoing and effective communication with Supervisors and staff, including holding regularly scheduled meetings.
Requirements:
- Bachelor's degree and/or five or more years of equivalent work experience in an insurance-related industry.
- Strong operational background with a proven track record of creating, documenting, and streamlining processes and procedures to improve overall results.
- Experience with driving change and change management.
- Understanding and technical knowledge of underwriting mechanics and fundamentals.
- Demonstrated leadership, coaching, mentoring, and teamwork skills.
- Proven critical thinking skills that demonstrate analysis/judgment and sound decision-making with a focus on attention to detail.
- Strong organizational skills with the ability to work independently and deal effectively with multiple tasks simultaneously.
- Strong verbal, written communication skills, and customer service skills gained through previous work experience.
- Computer literacy, including working knowledge of MS Office Product Suite.
- Ability to travel for business purposes, approximately 10%.
