Fleet Operations Coordinator

2 weeks ago


Zion, Illinois, United States All Fleet Services Full time
Job Title: 2nd Shift Dispatcher

At All Fleet Services, we are seeking a highly skilled and organized 2nd Shift Dispatcher to join our team. As a Dispatcher, you will play a critical role in ensuring the efficient operation of our fleet of over 100 technicians.

Key Responsibilities:
  • Answer emergency and non-emergency calls from customers, documenting important information and coordinating with the appropriate departments or field units.
  • Respond to issues and follow up by coordinating with the appropriate departments or field units.
  • Ability to think ahead and plan for the most efficient routes and use of techs to complete work.
  • Operate and manage a multi-line telephone console system.
  • Prioritize and organize calls according to urgency.
  • Supervise the route and status of field units to prioritize their daily schedule.
  • Maintain and update call logs, call records, and other important documentation.
  • Communicate with drivers and mechanics on repairs and service needs of trucks and trailers.
  • Investigate and resolve queries and issues raised by national accounts.
Requirements:
  • Skill in multi-tasking.
  • Experience handling stressful situations.
  • Excellent communication skills.
  • Superb organizational and interpersonal skills.
Benefits:
  • Paid weekly.
  • Benefits package (health, dental, and vision).
  • 401K and life insurance.
  • Two weeks' vacation time after one year.


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