Third Shift Operations Coordinator
2 weeks ago
Company: All Fleet Services
Job Type: Full-time
Location: [Location]
Job Description:
Job SummaryWe are seeking a highly skilled and experienced 3rd shift dispatcher to join our team at All Fleet Services. As a 3rd shift dispatcher, you will be responsible for coordinating and dispatching mobile technicians to provide emergency roadside assistance to our customers.
Key Responsibilities- Answer emergency and non-emergency calls and document important information.
- Respond to issues and follow up by coordinating with the appropriate departments or field units.
- Ability to think ahead and plan for the most efficient routes and use of techs to complete work.
- Operate and manage a multi-line telephone console system.
- Prioritize and organize calls according to urgency.
- Supervise the route and status of field units to prioritize their daily schedule.
- Maintain and update call logs, call records, and other important documentation.
- Communicate with drivers and mechanics on repairs and service needs of trucks and trailers.
- Investigate and resolve queries and issues raised by national accounts.
- Experience handling stressful situations.
- Excellent communication skills.
- Superb organizational and interpersonal skills.
- Paid weekly.
- Benefits package (health, dental, and vision).
- 401K and life insurance.
- Two weeks' vacation time after one year.
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