2nd Shift Dispatcher

4 months ago

Zion, United States All Fleet Services Full time

All Fleet Inc is a multifaceted diesel repair company providing 24-hour road service. We are looking for a dynamic individual to be a full-time 2nd shift dispatcher for a fleet of 100+ technicians for over the road repair. Industry/Call center experience is required.

You will be joining a team of dispatchers supporting customers, calling in due to a breakdown and requesting immediate repair service, or needing standard service. For each call, you will gather the details including the problem with the truck/trailer or vehicle, the driver's location, and any special information. You Dispatch a local mobile technician to diagnose the problem. You will often serve as the lifeline at the end of the phone who will get them the help, they need to get back on the road quickly and meet their obligations.

Responsibilities of the Dispatcher / Customer Service Representative

  • Answer emergency and non-emergency calls and document important information.
  • Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
  • Ability to think ahead and plan for the most efficient routes and use of techs to complete work.
  • Operate and manage a multi-line telephone console system.
  • Prioritize and organize calls according to urgency.
  • Supervise the route and status of field units to prioritize their daily schedule.
  • Maintain and update call logs, call records, and other important documentation.
  • Computer, phone, and text communication with technicians and customers.
  • Managing large company accounts for the company's building relationship with key personnel.
  • Communicate with drivers and mechanics on repairs and service needs of trucks and trailers.
  • Investigating and resolving queries and issues raised by national accounts.
Requirements of the Dispatcher / Customer Service Representative
  • Skill in multi-tasking
  • Experience handling stressful situations
  • Excellent communication skills
  • Superb organizational and interpersonal skills.
Benefits of the Dispatcher / Customer Service Representative
  • Paid Weekly
  • Benefits Package (Health, Dental, and Vision)
  • 401K and life insurance
  • 2 weeks' vacation time after 1 year

  • 1st / 2nd / 3rd shift Dispatcher / Customer Service Representative

    4 months ago

    Zion, United States All Fleet Services Full time

    All Fleet Inc is a multifaceted diesel repair company providing 24-hour road service. We are looking for a dynamic individual to be a full-time dispatcher for a fleet of 100+ technicians for over-the-road repair. Industry/Call center experience is required. You will be joining a team of dispatchers supporting customers, calling in due to a breakdown and...

  • 1st Shift Dispatcher

    7 months ago

    Zion, United States All Fleet Services Full time

    All Fleet Inc is a multifaceted diesel repair company providing 24-hour road service. We are looking for a dynamic individual to be a full-time 1st shift dispatcher for a fleet of 100+ technicians for over the road repair. Industry/Call center experience is required. You will be joining a team of dispatchers supporting customers, calling in due to a...

  • 3rd Shift Dispatcher

    4 months ago

    Zion, United States All Fleet Services Full time

    All Fleet Inc is a multifaceted diesel repair company providing 24-hour road service. We are looking for a dynamic individual to be a full-time 3rd shift dispatcher for a fleet of 100+ technicians for over the road repair. Industry/Call center experience is required. You will be joining a team of dispatchers supporting customers, calling in due to a...

  • Experienced Dispatcher

    2 months ago

    Zion, United States All Fleet Services Full time

    Join Our Award-Winning Team! All Fleet Inc., a leading provider in emergency truck and trailer repair services, has been recognized as one of the Fastest-Growing Private Companies in America, proudly securing a spot on the 2023 Inc. 5000 list. This accolade underlines our unwavering commitment to excellence, innovation, and delivering superior customer...

  • Night Shift Fleet Coordinator

    5 days ago

    Zion, Illinois, United States All Fleet Services Full time

    **About All Fleet Services**We are a leading provider of 24-hour road service, specializing in diesel repair. Our team is dedicated to delivering exceptional support to our customers.The Role: 3rd Shift DispatcherWe are seeking an experienced dispatcher to join our after-hours team. As a key member of our operations team, you will play a vital role in...

  • Logistics Operations Coordinator

    4 weeks ago

    Zion, Illinois, United States All Fleet Services Full time

    Job SummaryWe are seeking an experienced and skilled Dispatcher Team Lead to join our high-performing team at All Fleet Inc.About the CompanyAll Fleet Inc. is a leading provider of emergency truck and trailer repair services, recognized for its commitment to excellence, innovation, and superior customer service.Job DescriptionIn this crucial role, you will...

  • Registered Nurse

    7 months ago

    Zion, United States Allure of Zion Full time

    Job DescriptionJob DescriptionAllure of Zion is looking for Registered Nurses (RN) and Licensed Practical Nurses (LPN) for 2nd shift! SALARY: RN - $36-$40/Hour, based on years of experienceLPN - $29-$33/Hour, based on years of experienceSIGN ON BONUS: $6000 Referral Bonus: Bring a friend! If you refer an RN, LPN, or CNA to work Full Time, you will receive a...

  • Night Shift Operations Coordinator

    5 days ago

    Zion, Illinois, United States All Fleet Services Full time

    About All Fleet ServicesAt All Fleet Services, we provide 24-hour road service to customers across the nation. As a leading diesel repair company, we are committed to delivering top-notch service to our clients. Our team of dedicated professionals works tirelessly to ensure that our customers receive the best possible support.We are seeking an experienced...

  • Nursing Care Professionals Wanted

    4 weeks ago

    Zion, Illinois, United States Allure of Zion Full time

    Job DescriptionAllure of Zion is seeking a skilled Licensed Practical Nurse (LPN) to join our healthcare team on 2nd shift.Key Responsibilities:Provide high-quality nursing care to residents under the supervision of a medical director and within the scope of nursing practice.Monitor residents for changes in condition, including confusion, fever, difficulty...

  • Nursing Care Specialist

    3 weeks ago

    Zion, Illinois, United States Allure of Zion Full time

    About the RoleWe are seeking a highly skilled Certified Nursing Assistant to join our team at Allure of Zion.Job SummaryThe successful candidate will provide top-notch care to our residents, ensuring their comfort, dignity, and well-being. This is a 2nd shift position, working from 2:00 p.m. to 10:30 p.m.Key ResponsibilitiesMeasure and record vital signs,...

  • Licensed Practical Nurses

    7 months ago

    Zion, United States Allure of Zion Full time

    Job DescriptionJob DescriptionAllure of Zion is looking for Licensed Practical Nurses (LPN) for 2nd shift! SALARY: LPN - $29-$33/Hour, based on years of experienceSIGN ON BONUS $6000.00Referral Bonus: Bring a friend! If you refer an RN, LPN, or CNA to work Full Time, you will receive a $500 referral bonus!!(Please inquire about the specifics of rules and...

  • Certified Nursing Assistant-

    2 weeks ago

    Zion, United States Allure of Zion Full time

    Allure of Zion - SUMMARY: The Certified Nursing Assistant  responsibilities are to provide residents with routine daily nursing care and services in accordance with the resident's assessment and care plan and as directed by supervisors.Must be a licensed Certified Nursing Assistant (CNA) in accordance with laws of the state. 2nd shift position:...

  • Certified Nursing Assistant-

    4 months ago

    Zion, United States Allure of Zion Full time

    Allure of Zion - SUMMARY: The Certified Nursing Assistant  responsibilities are to provide residents with routine daily nursing care and services in accordance with the resident's assessment and care plan and as directed by supervisors. Must be a licensed Certified Nursing Assistant (CNA) in accordance with laws of the state.  2nd shift position:...

  • Certified Nursing Assistant-

    2 weeks ago

    Zion, United States Allure of Zion Full time

    Allure of Zion - SUMMARY: The Certified Nursing Assistant  responsibilities are to provide residents with routine daily nursing care and services in accordance with the resident's assessment and care plan and as directed by supervisors.Must be a licensed Certified Nursing Assistant (CNA) in accordance with laws of the state. 2nd shift position:...

  • Certified Nursing Assistant-

    2 months ago

    Zion, United States Allure of Zion Full time

    Allure of Zion - SUMMARY: The Certified Nursing Assistant  responsibilities are to provide residents with routine daily nursing care and services in accordance with the resident's assessment and care plan and as directed by supervisors. Must be a licensed Certified Nursing Assistant (CNA) in accordance with laws of the state.  2nd shift position:...