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Senior Cybersecurity Engineer

2 months ago

Santa Clara, California, United States Palo Alto Networks Full time
About the Role

We are seeking a highly skilled Principal Engineering Escalation Engineer to join our team at Palo Alto Networks. As a key member of our engineering team, you will play a critical role in shaping the future of cybersecurity.

Job Description

This is a highly visible, senior-level position that requires a unique blend of customer management and technical skills. You will be responsible for intercepting and assisting or driving technical escalations that come to the executive level in engineering. This role is critical to our success, and we are looking for someone who can deliver exceptional results.

Key Responsibilities
  • Intercept and assist or drive technical escalations that come to the executive level in engineering
  • Talk with executive levels at customers, delivering discussion about the situation, explaining the root cause or progress toward it, providing status internally, and addressing technical questions during customer interactions
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Develop and maintain technical expertise in areas such as dynamic routing protocols, L1-L3 troubleshooting, and Internet applications and protocols
Requirements
  • BE or equivalent technical graduation is mandatory or equivalent military experience required
  • Career-level experience in support service, technical support, or similar troubleshooting-related role
  • Technical lead in area of expertise related to cyberspace equipment vendor or network security organization
  • Required technical skills include configuring and troubleshooting dynamic routing protocols, L1-L3 troubleshooting, and broad understanding of and ability to analyze and troubleshoot Internet applications and protocols
What We Offer

We offer a competitive compensation package, including a base salary, restricted stock units, and a bonus. Our employee benefits include a FLEXBenefits wellbeing spending account, mental and financial health resources, and personalized learning opportunities.

Our Commitment

We are committed to providing reasonable accommodations for all qualified individuals with a disability. We celebrate diversity in our workplace and are an equal opportunity employer. We are committed to creating a workplace where everyone feels included and valued.