Customer Service Representative

6 days ago

Hollywood, United States Suburban Propane Full time
Overview

We are seeking a highly skilled Customer Service Representative to join our team at Suburban Propane. As a key member of our customer service team, you will play a pivotal role in delivering exceptional customer experiences, driving customer retention, and acquiring new customers. Your primary responsibility will be to serve as the main point of contact for our customers, handling inbound and outbound sales and service-related calls, and performing administrative functions to ensure the highest level of customer service, quality, efficiency, and accuracy.

Responsibilities
  • Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities.
  • Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service.
  • Present a professional, confident, and enthusiastic image to develop trusting relationships with all customers.
  • Provide high levels of customer account management by properly setting up and maintaining account information and data.
  • Process and coordinate Accounts Receivable, Collections, and Accounts Payable functions and activities.
  • Handle administrative, data entry, reporting, and reconciliation around asset and inventory controls and purchasing.
  • Coordinate with the Customer Service Center, regional, and corporate employees to ensure high levels of customer service and achieve operational efficiencies.
  • May assist with route forecasting and maintenance and with the scheduling of daily service work, installation, and repairs.
Why Choose Suburban Propane?

We offer a competitive pay package, including incentive potential, and an outstanding benefits package, including medical, dental, and vision coverage, paid time off, a 401(k) with company match, and opportunities for continued learning and career development. Our team is committed to supporting the growth and innovation of propane as a sustainable energy source and investing in the next generation of even cleaner and lower-carbon renewable energy sources.

Qualifications
  • Minimum of 3 years of experience in a customer service role.
  • Minimum of a High School diploma or GED preferred.
  • Solid computer skills, including Microsoft Office, data entry, and the ability to run and analyze reports.
  • Ability to multi-task and prioritize assignments in a team environment.

As part of our pre-employment hiring process, background checks and drug screens are performed. Applications will be accepted until the position is filled. We are an equal opportunity employer and welcome applications from diverse candidates.

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