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Customer Service Representative
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Joe Hillman Plumbers, Inc is a family-owned business with a personal approach, delivering high-quality service at a low cost and performing every job better than the one before. We provide a rewarding work environment that respects diversity, new ideas, and hard work.
Job SummaryWe are seeking a Customer Service Representative to join our office team. The ideal candidate will be friendly, have great communication skills, and be able to provide top-quality customer service. This full-time administrative position typically works during business hours at our office, with some after-hours and weekend customer service work available with an additional incentive.
Key Responsibilities- Answer inbound calls and respond to customer inquiries promptly and professionally.
- Maintain accurate customer records, work orders, and service logs in our database.
- Coordinate and schedule service appointments.
- Assist with billing inquiries and process payments.
- Relay important information between customers, technicians, and the office staff.
- Conduct follow-up calls to ensure customer satisfaction and gather feedback on our services.
- Assist with various administrative tasks as needed to support the team and improve workflow.
- Address customer concerns, provide information about our services, and resolve issues to ensure customer satisfaction.
- High School diploma, or GED equivalent.
- Experience as receptionist or customer support representative, preferably in the home services industry (plumbing, HVAC, electrical).
- Demonstrated computer proficiency using Microsoft Office Suite (Word, Excel, etc.) or equivalent software, the internet, email messaging, and a variety of software applications.
- Strong interpersonal and communication skills and the ability to work effectively with diverse population.
- Ability to work in a fast-paced environment while being self-motivated to provide exceptional customer service.
- Attendance, time management and punctuality are very important traits for this role.
This full-time administrative position earns a competitive wage of $18-$20/hr (depending on experience). We provide solid benefits and perks, including medical, dental, vision, a 401(k) plan with match, paid holidays, paid vacation time and personal time off, and supplemental insurance.
