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Lead UX Research Specialist

2 months ago

West Chester, Pennsylvania, United States GE Renewable Energy Power and Aviation Full time
Job Overview

GE Renewable Energy Power and Aviation is in search of a seasoned Product/User Experience Designer with outstanding UX Research capabilities to become a part of our Software division. The software solutions we develop create a cohesive ecosystem surrounding our advanced metal additive manufacturing technologies, which employ various techniques to process metal powders for innovative part designs that contribute positively to the world. The design challenges are diverse and include: multiple user interfaces (desktop and touchscreen/industrial HMI); intricate geometry visualization; advanced material science; safety-critical industrial environments; and compliance with international regulations. Our dedicated experience design team is committed to continuous enhancement and empowering customers through cutting-edge technology. We have embarked on an ambitious initiative to weave user experience into every stage of the product development process. As with all GE Aerospace entities, our priorities are safety, quality, delivery, and cost, in that order. The ideal candidate will be a passionate problem-solver with a proven track record of addressing complex and ambiguous challenges at both strategic and operational levels.

Key Responsibilities

The successful applicant will:
  • Assist in defining UX research goals
  • Recommend effective UX research strategies and methodologies to meet objectives
  • Plan and execute UX research initiatives; lead and mentor team members involved
  • Analyze UX research data and synthesize insights; guide others in this process
  • Present UX research findings to stakeholders
  • Suggest design or product enhancements based on UX research insights; drive change
  • Propose future UX research initiatives; contribute to the overall UX research strategy
  • Mentor colleagues on effective UX research practices
  • Investigate and assess emerging design, technology, and industry trends; advocate for innovative ideas as appropriate
  • Report directly to the Senior Director of Software Experience Design
Required Qualifications
  • Bachelor's Degree in Computer Science or related STEM fields (Science, Technology, Engineering, and Mathematics)
  • Over 8 years of experience in qualitative UX research, including ethnographic studies and usability testing, along with the creation of UX research deliverables
  • More than 5 years of experience in planning UX research activities and effectively communicating research findings and recommendations to stakeholders
Preferred Qualifications
  • Experience or familiarity with metal additive manufacturing is highly desirable
  • Degree or professional certification in Human Factors, Ergonomics, Industrial Engineering, Experience Design, or similar fields is strongly preferred
  • Familiarity with CAD, CAM, CAE, PLM, MES, or related digital manufacturing technologies is preferred
  • In-depth knowledge of UX research methodologies and tools
  • Strong active listening skills, with the ability to navigate challenging collaboration and decision-making scenarios
  • Ability to maintain participant focus and ensure full engagement in tasks
  • Demonstrate how UX solutions address both internal and external customer challenges
  • Experience in root cause analysis to identify and resolve problems effectively
  • Capability to understand how individual components fit within larger systems and the relationships between them
  • Ability to guide stakeholders through the design thinking process to define project scopes
  • Demonstrate comprehensive knowledge of business operations and strategic objectives
  • Recognize patterns in industry activities and behaviors
  • Ability to create, analyze, and manage projects that yield direct business benefits
  • Expertise in Agile/Lean UX methodologies
  • Exceptional attention to detail and strong written and verbal communication skills
Additional Information

Compensation Grade

LPB1

This position requires access to U.S. export-controlled information. Final offers will be contingent upon the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government, if applicable.

GE offers a supportive work environment, opportunities for professional growth, challenging career paths, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

GE will only employ individuals who are legally authorized to work in the United States for this position.

Relocation Assistance Provided: No