Jeep Parts Specialist

24 hours ago


West Chester, Pennsylvania, United States Quadratec Full time
Job Title: Jeep Specialist

Quadratec is the leading expert in Jeep parts and accessories, and we're seeking a knowledgeable and reliable Jeep Specialist to join our fast-paced Contact Center.

Job Summary

The successful candidate will be the liaison between our company and its customers, responsible for effectively solving customer issues, taking orders, and keeping customer satisfaction at the core of every decision and behavior.

Responsibilities
  • Manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring about an order, product information, and general order assistance
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by going the extra mile
  • Stay current with industry changes/trends to provide best in class service to the Jeep community
  • Meet personal/team qualitative and quantitative targets
Requirements
  • 3 years of customer service experience preferred but not required
  • High School Diploma or equivalent
  • Previous experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Basic computer and typing skills
  • Consistent attention to detail and quality
  • Customer focus and adaptability to different personality types
  • Strong time management skills with the majority of your time focused on inbound calls
  • Flexibility with scheduling is preferred, as we will have an occasional need to cover evening and/or weekend shifts
  • Jeep Enthusiast/Automotive Experience a plus

Quadratec is an EOE and an equal opportunity employer. We are committed to diversity and inclusion in the workplace.


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