Customer Service Representative

7 days ago


Hilton Head, South Carolina, United States Public Storage Full time
Job Overview

Public Storage, the leading self-storage industry company, is seeking a highly skilled Customer Service Representative to join our team. This role requires excellent communication and problem-solving skills, with a focus on delivering exceptional customer experiences.

About the Role

This position involves working independently at multiple locations, assessing customer storage needs, and making suggestions for packing and moving supplies. You will also be responsible for daily storage unit inspections, auditing cash drawers, and making bank deposits. Additionally, you will help keep customers current with payments and make reminder and collection calls when necessary.

Responsibilities
  • Transport and lift/move items weighing up to 35 pounds
  • Walk in/around facilities spending up to 50% of time in outdoor environments, including climbing stairs and opening large doors
  • Perform cleaning and daily maintenance tasks: sweeping/mopping interior areas and maintaining exterior grounds/curb appeal clean and free of debris
Requirements
  • Valid driver's license and utilization of own vehicle to travel between work locations and conduct other work-related business (mileage reimbursement available)
  • Experience in customer service-centered sales environments, including retail, restaurant, fast food, or other service-based companies
Benefits

As a Public Storage employee, you will enjoy a Total Rewards package, including:

  • Flexible and full-time schedules between 9:30am and 6pm (weekends until 5pm)
  • Eligibility for full-time benefits after working an average of 20+ hours per week, including medical, dental, vision, 401k with match, paid time off, sick time, and flex spending
  • Mileage reimbursement for work-related travel
  • On-site company housing available at many locations (performance and tenure required for eligibility)
  • Performance-based bonuses for Property Managers
Estimated Salary

$13.50 per hour, with opportunities for performance-based bonuses and career growth.



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