IBP Sustainment Engineer

1 week ago

Plano, Texas, United States PepsiCo Full time
Job Title: IBP Sustainment Engineer

PepsiCo's Sustain & Operations team is seeking a highly skilled IBP Sustainment Engineer to join our Digital Products and Applications (DPA) organization. As a key member of our team, you will play a critical role in delivering and sustaining digital products across Strategy and Transformation's core priorities to accelerate PepsiCo's digital transformation.

Responsibilities:
  • Partner with our Data & Analytics team leadership on ITSM & SDLC ways of working
  • Provide advanced technical support for complex data integration issues & root cause analysis
  • Act as 1st layer of escalation in response to data incidents & requests to support Sustainment and Operations Leadership
  • Partner with the Data Analytics capabilities team to review all data interface solutions, data flows, proactive monitoring, configuration, thresholds and timings
  • Ensure a data run book is documented and up to date and accessible for all support team members during triage and for onboarding purposes
  • Escalate issues to & from external Capability & Sector Deployment teams, as necessary
  • Identify opportunities for process improvements and work with team to implement changes to enhance efficiency and customer satisfaction
  • Stay updated on industry trends and advancements in application support technologies
  • Review the service reports in accordance with SLA agreements partnering with the CSM
  • Drive standard support processes and best practices to enhance service quality partnering with external Capability teams' guidance
  • Act as a liaison between DP&A Sustain & Operations teams to reduce obstacles and improve visibility on external risks
  • Act as a liaison between Capabilities & Sector Deployment teams to escalate and reduce global risks or respond to priority incidents (MIMs)
  • Lead discussions pertaining to Service Requests requiring changes to current Production environment with Data Leads & Product teams
  • Plan and monitor smooth transition of data interfaces from Hypercare to Production Support (Transition to Sustain)
  • Partner with Engineering Teams Release Manager to review Hypercare Checklist
  • Participate and assist in driving Quality Assurance activities where applicable
  • Drive the audit and alignment of the Hypercare Checklist and confirmed completed successfully with Sustainment Manager
  • Review the strategy and planning of system maintenance and updates aligned with global/sector planned downtime calendars
  • Review impact and assessment of all planned maintenance across applications and shared capabilities with Operations Lead
  • Review all vendor management agreements & partner with Data Management to resolve issues or improve relationship
  • Ensure planned service requests are executed by partner Capability teams in a timely manner to prepare future deployment readiness across all environments in partnership with Sustain Lead & Operations Lead
  • Review and validate Service Level reporting meets SLAs
  • Celebrate success with SMILES awards or providing positive feedback to vendors & peers
  • Share bright and hot spots with Sustain Lead that require celebration or attention
  • Drive ideation of increased monitoring in existing or future observability reporting solutions
  • Assist in the data capture and validation for Executive Summary reports on Sustain & Operations team standard KPIs using dashboards
Qualifications:
  • 8 years of work experience, or 3-5 years of experience as a Data Engineer, Data Analytics Specialist, Data Steward, Data Scientist, or Data Architect, either in CPG industry or with a Top-Tier consulting firm
  • The ideal Engineer will be highly quantitative, have great judgment, able to connect dots across workstreams, and efficiently work cross-functionally across teams to ensure data solutions are meeting customer/end-user expectations
  • Bachelors degree required
  • The candidate will take a pragmatic approach resolving data related incidents, including the ability to triangulate root causes and work effectively with external and internal teams to meet objectives
  • Exceptional business relationship skills including the ability to communicate effectively both internally and externally. You can communicate complex technical data to a non-technical person in a concise, clear, and easily understood manner
  • A firm understanding of SRE (Software Reliability Engineering) and IT Service Management (ITSM) processes with a track record for monitoring and triaging software incidents. You recognize the difference between resolving incidents, providing a seamless customer/end-user experience and proactively identifying and mitigating areas of risk
  • Experience in leading high-performing teams
  • Deep hands-on technical expertise, excellent verbal and written communication skills
  • Sharp analytical abilities and proven process engineering & data analytical dashboarding skills
Differentiating Competencies Required:
  • Driving for Results: Demonstrates perseverance and resilience in the pursuit of goals. Confronts and works to resolve tough issues. Exhibits a 'can-do' attitude and a willingness to take on significant challenges
  • Decision Making: Quickly analyses complex problems to find actionable, pragmatic solutions. Sees connections in data, events, trends, etc. Consistently works against the right priorities
  • Collaborating: Collaborates well with others to deliver results. Keeps others informed so there are no unnecessary surprises. Effectively listens to and understands what other people are saying
  • Communicating and Influencing: Ability to build convincing, persuasive, and logical storyboards. Strong executive presence. Able to communicate effectively and succinctly, both verbally and on paper
  • Motivating and Inspiring Others: Demonstrates a sense of passion, enjoyment, and pride about their work. Demonstrates a positive attitude in the workplace. Embraces and adapts well to change. Creates a work environment that makes work rewarding and enjoyable
  • Technical Knowledge and Skills: Strong ServiceNow, Terraform, Octopus, AKS, Python, AppDynamics/Datadog/ELK Stack, Pager Duty or other AIOps toolsets skillsets

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

Please view our Pay Transparency Statement

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