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Regional Director of Operations

2 months ago

Salt Lake, Utah, United States PhyNet Dermatology LLC (External) Full time
Job Summary

PhyNet Dermatology LLC (External) is seeking a highly skilled and experienced professional to fill the role of Regional Director of Operations. This position is responsible for overseeing the operations of multiple dermatology clinics within a defined territory, ensuring the delivery of high-quality medical care and exceptional patient experience.

Key Responsibilities
  • Oversee clinic operations to ensure corporate goals related to service, associate engagement, and patient experience are met, maintaining a culture focused on quality medical care and customer service.
  • Direct, supervise, and coordinate clinic functions including systems, budgeting, materials management, human resources, data processing, and maintenance.
  • Manage daily operations, including registration, cash collection, charge preparation, and referral/authorizations.
  • Gain comprehensive knowledge of dermatology clinic visits, surgical procedures, the role of referring physicians, pathology lab interactions, and cosmetic procedures to better support physicians, patients, and financial objectives.
  • Participate in developing corporate goals, objectives, and policies.
  • Promote cost-effective, high-quality healthcare services.
  • Ensure high levels of patient and client satisfaction.
  • Foster initiative, motivation, and positive morale among staff.
  • Maintain compliance with government and third-party payer requirements.
  • Uphold standards of quality care.
  • Develop operational plans to ensure medical and logistical viability.
  • Create budgets, including revenue forecasts, workload, personnel requirements, space, equipment, and support services to ensure financial viability.
  • Report and interpret monthly and annual data to ensure budget compliance.
  • Implement marketing plans and assist with corporate strategy development, clinic promotion, and public relations.
  • Analyze market conditions, identify trends, and initiate policy or procedure changes as necessary.
  • Resolve conflicts while protecting professional and legal rights.
  • Address issues related to staffing, facilities utilization, equipment, and supplies.
  • Improve workflow and efficiency through system and procedure analysis.
  • Recommend facility improvements, including construction, renovation, and equipment purchase.
  • Communicate policies, objectives, and procedures to employees.
  • Select, train, and orient new personnel.
  • Develop and implement performance goals and objectives with staff, manage merit increases, promotions, and disciplinary actions.
  • Coordinate efforts with other Center Administrators and senior management to develop professional relations and contractual arrangements.
  • Consult with medical staff to ensure compliance with standards and regulations.
  • Represent clinics at public and professional meetings and conferences.
  • Maintain professional affiliations and continue professional development to stay current with trends in healthcare administration.
  • Ensure strict confidentiality in all aspects of work.
Requirements
  • Expertise in financial planning, budget preparation, trend analysis, and financial analysis.
  • Exceptional interpersonal skills with the ability to motivate, cooperate with, and work effectively with others.
  • Comprehensive knowledge of organizational policies and procedures.
  • Understanding of healthcare administration, center philosophy, and operating procedures.
  • Familiarity with fiscal management practices and human resource management techniques.
  • Knowledge of healthcare administration systems and governmental regulations.
  • Proficiency in computer systems and applications.
  • Strong planning, organizing, and supervisory skills.
  • Ability to exercise initiative and judgment.
  • Capability to develop and maintain effective relationships with medical and administrative staff, patients, and the public.
  • Problem-solving and decision-making abilities.
  • Analytical skills for complex data interpretation.
  • Competence in researching and preparing comprehensive reports.
  • Effective verbal and written communication skills.
Education and Experience
  • Bachelor's degree in health or business administration, preferably with a focus on finance or accounting; master's degree preferred.
  • Minimum of five years of management experience, including at least three years in a healthcare organization.
  • Experience in budget preparation and financial review, including variance analysis.
  • Dermatology experience preferred.
Work Environment and Conditions
  • Work performed in office and field environments with frequent phone contact with clients, staff, vendors, consultants, and management.
  • Ability to work efficiently under high pressure and with flexibility in working hours.
  • Effective conflict resolution skills.
  • Travel required.