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IT Project Delivery Team Lead

2 months ago

New Orleans, Louisiana, United States BIOS Technologies Full time
About the Role

We are seeking an experienced and dynamic IT Project Delivery Team Lead to take complete ownership of our project delivery department. This role goes beyond leadership and management—it requires full accountability for the success of the department's project delivery goals.

You will be responsible for both strategic oversight and hands-on execution, ensuring projects are completed on time, within scope, and aligned with client expectations.

As the IT Project Delivery Team Lead, you will lead a team of IT Project Delivery Engineers while working closely with other departments to achieve business objectives.

Delivering high-priority projects and maintaining an exceptional level of service are key priorities in this role, as you will play an integral part in driving success and setting the standard for professional services at BIOS Technologies.

Key Responsibilities
  • Own and lead the project delivery department, taking full responsibility for the successful execution of all professional services projects.
  • Ensure that project goals are met with a focus on timely and high-quality delivery, while maintaining client satisfaction.
  • Oversee task allocation and scheduling for Professional Services Engineers, ensuring maximum productivity and precision.
  • Actively participate in the delivery of key projects, especially those that are high-priority or complex in nature.
  • Conduct training sessions to enhance team performance and ensure adherence to best practices.
  • Collaborate across departments, including Support Desk, Centralized Services, Sales, and Client Success, to ensure seamless service integration and client satisfaction.
  • Drive continuous improvements in processes, tools, and methodologies to optimize project outcomes.
  • Maintain comprehensive documentation of processes, projects, and service delivery using IT Glue.
  • Ensure clear and timely communication with clients to manage expectations and provide updates on project progress.
About You

We're looking for a driven and detail-oriented leader who excels in both strategy and execution. You should have a passion for owning and driving high-priority projects to completion, with a focus on delivering exceptional client experiences.

Here's what will set you apart:

  • Minimum 5 years of experience in IT project delivery, with a proven track record of owning project outcomes and managing teams.
  • Strong project management skills, with the ability to manage and prioritize multiple high-impact projects simultaneously.
  • Excellent communication and leadership abilities, with experience working in cross-functional teams.
  • Familiarity with PSA and RMM tools (e.g., Autotask, Kaseya VSA) and IT Glue for documentation.
  • Experience with Microsoft 365, Azure, Hyper-V, VMware, and networking solutions.
  • Professional IT certifications are a plus.
How We Will Take Care of You

At BIOS Technologies, we believe in taking care of each other.

  • Medical/Dental Coverage – Eligible from day one.
  • Retirement – 401k with employer match.
  • Generous PTO – Minimum 15 PTO days, plus 10 paid holidays.
  • Professional Development – Opportunities for career advancement, ongoing learning, and employee recognition.
  • Work Environment – A blend of client site, remote, and in-office work for a well-rounded experience.
  • Team Structure – Work in small, agile teams with direct sightlines to company leadership.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, marital status, military or protected veteran status, genetics, or any other characteristic protected by law.