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Customer Service Representative

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Sacramento, California, United States NOVA Group Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at NOVA Group. As a key member of our sales team, you will play a vital role in ensuring exceptional customer satisfaction and driving sales growth.

Key Responsibilities:
  • Customer Service: Provide top-notch customer service to local consumers, addressing their inquiries and resolving any issues in a timely and professional manner.
  • Sales Support: Collaborate with the sales team to initiate and complete sales processes, ensuring seamless customer experiences.
  • Team Collaboration: Foster a positive and motivating work environment, enhancing employee performance and customer satisfaction.
  • Order Processing: Process sales orders with high accuracy, ensuring timely and efficient delivery.
  • Communication: Regularly communicate with the sales team on goals, progress, and customer feedback.
  • Complaint Resolution: Handle customer complaints, provide suitable solutions, and follow up to ensure resolution.
Requirements:
  • Customer Service Experience: Prior experience in customer service is a plus, but not required, as we provide comprehensive training.
  • Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and colleagues.
  • Flexibility: Ability to adapt to a flexible work schedule and meet the demands of a fast-paced sales environment.