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Bilingual Support Specialist

2 months ago

Boulder, Colorado, United States SumUp Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Agent. As a key member of our customer support team, you will be responsible for providing exceptional service to our merchants, resolving issues, and ensuring a positive experience for our customers.

Key Responsibilities
  • Provide timely and effective support to customers through various communication channels
  • Research and resolve customer inquiries and cases in a professional and courteous manner
  • Collaborate with internal teams to optimize processes and improve customer experience
  • Contribute to the development of new content and materials to support our support experience
  • Stay up-to-date with industry trends and developments to provide expert advice to customers
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Proficiency in English and Spanish (bonus points for additional languages)
  • Previous experience in customer service or a related field
What We Offer
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package
  • The chance to work with a diverse and global team
  • A fun and inclusive company culture