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Healthcare Operations Manager
2 months ago
KETA Medical Center is at the forefront of providing safe and effective ketamine treatments for adults facing mood disorders across New York and New Jersey. We are seeking a skilled Healthcare Operations Manager to join our leadership team and ensure the seamless operation of our medical facilities while fostering a supportive atmosphere for both patients and staff.
Key Responsibilities:- Oversee daily clinic operations across all KETA locations, including staff management, facility oversight, and scheduling for clinicians and patients.
- Promote a positive workplace culture by coaching team members to enhance performance and ensure an exceptional patient experience.
- Collaborate with KETA leadership to develop, implement, and refine operational strategies, ensuring adherence by all team members.
- Address and resolve daily operational challenges or patient inquiries, escalating issues to clinical and operational leaders as necessary.
- Manage billing operations, including self-pay collections and insurance documentation.
- Facilitate ongoing patient engagement and retention initiatives, including participation in special events.
- Onboard and train new clinical and support staff as required.
- Coordinate the setup of new office locations as needed.
- Perform additional duties as assigned.
- Minimum of 5 years in medical practice management, with experience in leading teams and managing daily operations; outpatient practice experience is preferred.
- Bachelor's degree or higher; equivalent experience may be considered in lieu of a degree.
- Proficient in relevant technology and software systems, including medical records management, with the ability to train others.
- Exceptional leadership, organizational, and communication skills, coupled with strong emotional intelligence.
- Excellent project management capabilities and meticulous attention to detail.
- Strong business insight and ability to leverage data for monitoring progress and implementing enhancements.
- Self-motivated individual with a positive outlook, urgency, and a commitment to outstanding customer service and patient care.
- Proven track record of accountability, integrity, and achieving organizational objectives as both an individual contributor and team leader.
Competitive base salary with performance-based bonus opportunities. Comprehensive health, dental, and vision insurance, paid time off, holidays, and a 401(k) plan with matching contributions are included.
Work Environment:This position requires on-site presence, rotating among various office locations.