Healthcare Operations Manager

1 week ago


New York, New York, United States FreedomCare Full time
Job Summary

We are seeking a highly skilled and experienced Healthcare Operations Manager to join our team at FreedomCare. As a key member of our Health Home Care Management team, you will be responsible for building and maintaining relationships with Health Home Leads, onboarding and training a team, reviewing billing, and ensuring compliance with NY State and lead Health Home regulations.

Key Responsibilities
  • Develop and implement workflows and processes to operationalize all policies and procedures
  • Build and lead a team of care management staff, including interviewing, hiring, training, and providing performance feedback
  • Review assessments and ensure all care management staff are appropriately documenting all encounters, assessments, care plans, and other Health Home requirements
  • Work with the Manager of Care Management to establish and achieve quality improvement, quality assurance, and compliance goals and targets
  • Ensure compliance with all Health Home standards and regulations, including chart audits, training, and re-training with staff
Requirements
  • LMSW or MSW with prior management experience in a behavioral or healthcare setting
  • Care management experience with at least 4 years of strong supervisory experience in the Health Homes field
  • Ability to travel in the field to accompany patients to appointments and meet patients in person while providing coverage, if needed
  • Ability to travel in the field when needed in escalated situations
  • Strong working knowledge of local community resources
  • Demonstrated ability to work with data reporting, documentation, compliance, and outcomes
  • Ability to relate to patients, their families, and community care providers, along with ability to handle rapidly changing crisis situations
  • Experience navigating several data management systems, such as Netsmart, Foothold, and Salesforce
What We Offer

We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events, and ongoing learning opportunities to grow your career. At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.



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