Healthcare Operations Manager
4 weeks ago
Premise Health is the world's leading direct healthcare provider, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Our mission is to deliver healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations.
About the RoleWe are currently seeking a Full-Time Health Center Manager - Nurse Practitioner/Physician Assistant (NP/PA) to join our team in New York City, NY. As a Health Center Manager, you will be responsible for managing a broad range of staff members, both support staff and technical staff, and ensuring the scheduling and service levels are being met.
Key Responsibilities- Oversee the overall management of a medium size health center (2+ regularly scheduled employees)
- Provide a moderate amount of time dedicated to patient care and/or technical expertise as needed
- Manage technical Team Leaders and monitor all daily operational processes for Medical Leaders and providers
- Compile input for the performance appraisal process for all staff members
- Manage staff typically composed of RNs, administrative and technical staff (staff may be exempt or nonexempt); Responsible for following appropriate processes for staff management including talent acquisition, staff development and performance management
- Responsible for interviewing, training and ensuring the successful orientation and onboarding of new colleagues
- Manage daily operations, workflow, work schedules, timecard monitoring etc. to ensure efficient and effective Health Center performance
- Identify process improvement opportunities and present resolutions and recommendations to the Director, Client Operations
- Makes recommendation regarding staffing model based on objective scheduling & volume analysis – presents to Director, Client Operations for approval
- Understand and comply with all regulatory, procedural, policy and licensing requirements
- Complete incident reports as needed and provide assistance to the Medical Care and Outcomes dept. regarding investigations and the resolution of complaints
- Communicate and coordinate corporate messages and ensure implementation of policies and procedures are followed
- Coach and provide feedback to staff on a regular basis
- Manage internal budget, reviews expenses, purchases supplies, inventories equipment, medication etc. where appropriate
- Assist in the identification and scheduling of local per diems
- Work collaboratively with the Medical Leader at the site to manage internal site issues
- Communicate regularly with staff, conducts meetings and keeps staff informed
- Act as health center's infection control lead and collaborate with the corporate Director of Quality and Infection Control Officer
- May interact with client representatives as required
- Bachelor's degree or equivalent work experience required
- Current license as an NP/PA in practicing state
- Certification in Occupational Health (COHN/COHN-S) may be required for some sites
- Current hands on certification in AHA or ARC Basic Life Support for health care providers is required
- Minimum 3+ years' experience in the medical field
- 2 – 3 years' management experience
- Experience accessing CDC, WHO, APIC or other industry standards for Infection Prevention practices
Premise Health is an equal opportunity employer; we value inclusion, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We offer a competitive salary and benefits package, including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, a company-sponsored wellness program, and much more. For more information regarding the benefits we offer, please visit our career site.
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