Customer Service Representative
4 weeks ago
We are seeking a skilled Customer Service Representative to join our team at Randstad. As a Customer Service Representative, you will be responsible for assisting customers with product purchases, order status inquiries, and replacements via email and phone. You will also be required to maintain up-to-date knowledge of products and services to provide accurate information to customers.
Responsibilities
• Respond to customer inquiries via email and phone
• Provide updates on order status, including shipping and delivery information
• Assist customers with product replacements and exchanges as needed
• Address customer complaints and resolve issues promptly and professionally
• Maintain accurate records of customer interactions and maintain detailed notes in the customer management system
Requirements
• 2 years of experience in customer service or a related field
• Strong communication and interpersonal skills
• Ability to maintain a typing speed of 40 WPM or higher
• Knowledge of customer relationship management software
What We Offer
• Competitive hourly rate of $22-$25
• Opportunities for professional growth and development
• Comprehensive benefits package, including health and 401K contribution
How to Apply
Qualified applicants should submit their resume and cover letter to Randstad for consideration.
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