Patient Service Representative

4 weeks ago


Poway, California, United States Palomar Health Medical Group Full time

The Patient Service Representative is the face of Palomar Health Medical Group, ensuring a positive and professional environment for patients.

Responsibilities include greeting and checking in patients, answering phones, documenting accurate patient information, and ensuring overall patient flow.

The PSR will schedule walk-in appointments, verify patient insurance information, explain billing procedures, collect co-payments, deductibles, and co-insurance, prepare and file patient forms, and process medical records.

Key Responsibilities:

  • Greet and check in patients with a friendly disposition and tone.
  • Maintain a high-level of customer service with patients, staff, and providers.
  • Answer heavy volume of calls and resolve call queries promptly.
  • Ensure patient completes required forms and accurately enters patient information for registration.
  • Verify patient insurance, personal, and health information at time of service.
  • Responsible for out-bound calling regarding missed appointments and follow-up with tasked messages.
  • Ensure smooth patient flow by monitoring daily scheduling and following-up with Back Office staff as needed.
  • Collect patient insurance co-payments, co-insurance, deductibles, and prior balances.
  • Prepare and file patient forms while protecting patient personal health information according to HIPAA requirements.
  • Balance daily monies and receipts, ensure accuracy of batch summaries, and create deposits.
  • Make recommendations to improve processes and procedures with a focus on improving patient flow, patient satisfaction, and quality.
  • Monitor, manage, and route patient portal messages.
  • Serve as department receptionist for outside vendors and contractors.

Requirements:

High School diploma or GED, and minimum one year of experience in a customer service position, preferably in a medical practice setting.

Working knowledge of contracted insurances, patient benefits, and third party requirements preferred. Experience answering telephones and computer proficiency required.



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