Patient Service Representative

2 weeks ago


Poway, California, United States Palomar Health Medical Group Full time

The Patient Service Representative is the face of Palomar Health Medical Group, providing exceptional customer service to patients and their families.

Key responsibilities include greeting and checking in patients, answering phones, documenting accurate patient information, and ensuring overall patient flow.

The ideal candidate will have a friendly disposition, excellent communication skills, and the ability to work in a fast-paced environment.

Essential Functions:

  • Greet and check in patients in a timely and professional manner.
  • Answer phones and respond to patient inquiries in a courteous and efficient manner.
  • Document patient information accurately and efficiently.
  • Ensure patient flow is smooth and efficient.
  • Collect patient insurance co-payments, co-insurance, deductibles, and prior balances.
  • Prepare and file patient forms while protecting patient personal health information according to HIPAA requirements.
  • Balance daily monies and receipts, and create deposits.
  • Make recommendations to improve processes and procedures to improve patient flow, patient satisfaction, and quality.

Requirements:

High School diploma or GED, and minimum one year of experience in a customer service position, preferably in a medical practice setting.

Working knowledge of contracted insurances, patient benefits, and third party requirements preferred.

Experience answering telephones and computer proficiency required.



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