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Guest Support Specialist

2 months ago

Toledo, Ohio, United States The Center for Nonprofit Resources Full time

Job Title: Guest Support Specialist - Wholeness in Action

Job Summary: We are seeking a highly motivated and compassionate Guest Support Specialist to join our team at The Center for Nonprofit Resources. As a key member of our support services team, you will play a vital role in promoting wholeness in the lives of individuals by providing emergency and supportive services that eradicate poverty and homelessness.

Key Responsibilities:

  • Deliver quality social support services, including spiritual, emotional, instrumental, informational, and fellowship support to guests.
  • Conduct admission and intake processes, screening tools, and provide referrals to relevant programs and services.
  • Assist community resource navigators and partners in contacting difficult-to-reach guests and ensuring streamlined communication.
  • Enter information and documentation into software in an accurate and timely manner.
  • Answer incoming calls related to guest services and programs.
  • Monitor building safety and flow, including entering and exiting procedures.
  • Conduct crisis intervention and debriefing when necessary, including verbal de-escalation techniques.
  • Responsible for guest residential check-in processes, if assigned to shelters.
  • Encourage guests in their personal goals and acknowledge milestones.
  • Greet and provide direction to volunteer teams, donors, community service providers, and other stakeholders.
  • Seek to advance your skill set by attending internal and external training opportunities and attending all mandatory staff meetings.
  • Perform accurate risk assessments and implement harm reduction techniques.
  • Maintain professional, moral, and ethical boundaries, including confidentiality, respect for differences, and concise documentation.
  • Responsible for upholding all standard operating procedures (SOPs) and adhering to written policies and procedures.
  • Identify facility issues and submit proper and timely work requests.
  • Provide Christ-centered guidance and model a life of wholeness by engaging with the faith community, maintaining an active worship and prayer life, and leading with Christ-like behavior and conduct.
  • Support the organization by upholding the mission, vision, and values of The Center for Nonprofit Resources in behavior and speech.
  • Work in collaboration with residential support specialists to ensure building needs are met, if assigned to shelters.

Qualifications:

  • High School Diploma or equivalent required.
  • Experience in mental health, shelter care, or similar fields preferred.

Knowledge, Skills, and Abilities:

  • Exhibits flexibility, open-mindedness, and positive adaptation to change.
  • Exhibits excellent customer service, hospitality, and professionalism.
  • Ability to work with people from diverse backgrounds (socio-economic, cultural, etc.).
  • Knowledgeable of community resources and displays ability to collaborate well with external agencies and partners.
  • Apply problem-solving skills that lead to barrier reduction.
  • Model and teach healthy coping skills and other growth opportunities.
  • Respects individuals' rights with the ability to encourage and honor self-determination.
  • Excellent written and verbal communication, including active listening skills.
  • Displays patience, compassion, kindness, honesty, tact, and integrity.
  • Responds positively to feedback with a willingness to improve (coachable).
  • Honors dignity and worth of all people.
  • Provides non-judgmental care for all.

Licenses, Certificates, and Other Requirements:

  • Driver's License Required.
  • Mental Health First Aid Certified or completed within the first year of employment.
  • Suicide Prevention Training or completed within the first year of employment.
  • Trauma-Informed Care Training or completed within the first year of employment.
  • CSMM Discipleship Training.

Work Environment:

Exposure to (Frequent; Occasional; Rare; Never):

  • Fumes: R
  • Humidity: O
  • Electrical Hazards: N
  • Dust: N
  • Mechanical Hazards: N
  • Burn Hazards: N
  • Loud Noise: R
  • Biological Hazards: N
  • Sharp objects: N
  • Vibration: N
  • Chemical Hazards: N
  • Fall Hazards: N
  • Confined Spaces: N
  • Height Hazards: N
  • Overhead Hazards: N

Equipment/Personal Protective Equipment Used:

None

Physical Demands:

Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Lifting Requirements:

Sedentary work, exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body.