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Front Desk Representative
2 months ago
Courtyard Times Square South is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.
Key Responsibilities:- Register guests and process check-ins and check-outs in a friendly and efficient manner.
- Provide accurate and timely information to guests regarding hotel services, facilities, and hours of operation.
- Handle guest inquiries and resolve issues in a professional and courteous manner.
- Operate the front desk computer system and maintain accurate records.
- Ensure the front desk area is clean and organized at all times.
- Perform other duties as assigned by management.
- High school diploma or equivalent required.
- Previous experience in a hotel or hospitality industry preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask.
- Basic arithmetic skills and ability to handle cash and operate a point-of-sale system.
- Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
- Competitive hourly rate: $15.00 - $21.60 per hour.
- Medical, dental, and vision coverage.
- Short-term and long-term disability income.
- Term life and AD&D insurance.
- Paid time off.
- Employee assistance program.
- 401(k) retirement plan.
