IT Systems Analyst
2 weeks ago
We are seeking an experienced IT Systems Analyst to join our team at Anne Arundel County. As an IT Systems Analyst, you will be responsible for providing technical support and guidance to our Public Safety departments, technical staff, and vendors.
Key Responsibilities:- Provide technical support and guidance to Public Safety departments, technical staff, and vendors
- Identify, troubleshoot, manage, and drive troubleshooting issues through final resolution
- Work with staff to identify and implement process improvements
- Develop and maintain system documentation, including training guides and architectural diagrams
- Collaborate with cross-functional teams to ensure seamless integration of systems and services
- Graduation from an accredited four-year college or university with major course work in mathematics, public or business administration, or a related field
- Six (6) or more years of experience in electronic data processing systems analysis and design
- Experience working with various application types, including SaaS, IaaS, Server/Client, Thick Client, etc.
- Strong knowledge of modern techniques in systems analysis, design, and project management
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment and prioritize multiple tasks
- 24x7 On-call availability and former Off Hours support experience
- Experience with the delivery of presentations and technical writing
- Strong interpersonal skills, an energetic and professional demeanor, and experience being very client-oriented
- Supervisory or leadership experience
- Demonstrated CAD (911 Computer Aided Dispatch) application, environment, and system management and support experience
- Public Safety application support experience
- Microsoft Active Directory experience
- AWS Cloud experience
- Manage Engine unified endpoint experience
- Cisco Secure Endpoint experience
- Google Workspace experience
- SQL experience writing queries, subqueries, and joins
- Powershell scripting experience
- Experience working/supporting Local, State, or Federal Government
- Medical/Health Insurance Plans
- Dental Insurance
- Vision Insurance
- Employee Life Insurance
- Pension Plan
- Deferred Compensation Section 457 Plan
- Direct Deposit
- Credit Union
- Holidays
- Annual Leave
- Disability Leave
- Personal Leave Day
- Leave Sharing
- Employee Assistance Program
- Flexible Spending Accounts
- Dependent Care Reimbursement
- Health Care Reimbursement
- Voluntary Benefits
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