Employer Shared Responsibility Services Specialist
3 weeks ago
Employer Shared Responsibility Specialist
Nesco Resource is seeking a highly skilled Employer Shared Responsibility Specialist to join our team. As a key member of our Employer Shared Responsibility Services team, you will be responsible for providing exceptional client service and support to our clients.
Key Responsibilities:
- Respond to written and phone inquiries from clients, Sales and Operations partners, and provide technical product support as needed.
- Gather and interpret data from internal resources such as AskIt, iComm, Salesforce, and external resources such as the IRS website, Department of Treasury, etc. to solve issues relating to ESR services.
- Utilize analysis and problem-solving skills to make recommendations to clients and Sales and Operations partners to ensure all client inquiries are resolved appropriately and accurately.
- Develop and maintain knowledge of new and existing client account set-ups, their corresponding systems, and ESR processes to ensure resolution of client issues.
- Maintain accurate records of all internal and external communications to document client needs and responses.
- Act as a resource in product-related projects, such as ESR Regulations, product testing, or training sessions, as required.
- Train and mentor less-experienced Nesco Resource and Contract employees within the group to ensure all staff is current on policies and procedures.
Requirements:
- Bachelor's Degree in Business - Preferred
- 2 years of experience in Customer service, sales, or insurance, or the equivalent combination of education and experience.
Nesco Resource is an Equal Opportunity Employer
We are committed to providing equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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