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Employer Shared Responsibility Services Specialist
2 months ago
As an Employer Shared Responsibility Specialist at US Tech Solutions, you will be the face of our Employer Shared Responsibility Services (ESR) product offering. You will be responsible for client set-up, ongoing administration, and providing technical product support to Sales and Operations partners.
Key Responsibilities:
- Respond to written and phone inquiries from clients, Sales and Operations partners, and place outbound calls to clients and partners as required to support onboarding of ESR clients.
- Grant client access to the Health & Benefits website, resolve questions about Analysis & Monitoring reports and/or IRS 6056 Tax Filing, and address inquiries about the Employer Shared Mandate regulations.
- Gather and interpret data from internal resources such as AskIt, iComm, Salesforce, and external resources like the IRS website and Department of Treasury to solve issues relating to ESR services.
- Utilize analysis and problem-solving skills to make recommendations to clients and partners, ensuring all client inquiries are resolved appropriately and accurately.
- Develop and maintain knowledge of new and existing client account set-ups, their corresponding systems, and ESR processes to ensure resolution of client issues.
- Maintain accurate records of internal and external communications to document client needs and replies.
- Act as a resource in product-related projects, such as ESR Regulations, product testing, or training sessions, as required.
- Train and mentor less experienced employees within the group to ensure all staff is current on policies and procedures.
- Meet departmental service level agreements within ESR Services and maintain ongoing client satisfaction through process and service efficiency.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We are an Equal Opportunity Employer and welcome qualified applicants from diverse backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
