UX Researcher, Payments

7 days ago


Four States, United States Stripe Full time
About Stripe

Stripe is a financial infrastructure platform that empowers businesses to thrive in the digital economy. Our mission is to increase the GDP of the internet by providing a seamless and secure payment experience for millions of companies worldwide.

The UX Research Team

The UX Research team is a key part of Stripe's Design team, working closely with product managers, designers, and engineers to deliver user-centered products and experiences. Our team is passionate about understanding user needs and behaviors, and we're looking for a talented UX Researcher to join our team.

Job Summary

We're seeking a UX Researcher to join our Payments team, where you'll work on rich problem spaces such as determining user preferences and needs for balancing fraud and conversion, and assessing the future of Identity and its role in payments. As a UX Researcher, you'll be responsible for leading critical research efforts, working closely with cross-functional teams, and disseminating research insights to drive product strategy.

Responsibilities
  • Lead critical research efforts to deepen our understanding of the user experience and drive product strategy in cutting-edge product spaces.
  • Work closely with product managers, designers, and engineers to define both the long-term strategy and short-term tactics for our products.
  • Conduct quantitative and qualitative research to deepen our understanding of our users.
  • Prioritize research needs and approaches across multiple work streams to ensure impact by delivering actionable insights.
  • Disseminate research insights to evolve and enhance Stripe's understanding of user needs and identify innovative opportunities to meet those needs.
  • Enable other Stripes to learn and apply research skills by building research programs, platforms, and toolkits that empower them to conduct tactical research.
Requirements
  • 5+ years of relevant user research experience working at a product-driven tech company.
  • Experience collaborating closely with product managers, designers, and engineers.
  • Ability to conduct complex research at scale and demonstrate the use of a variety of research methods.
  • Ability to distill research findings into clear, compelling data-backed presentations, data visualizations, and/or infographics.
  • Ability to lead, design, execute, and communicate impactful research in a fast-paced, earlier-stage product development process.
Preferred Qualifications
  • Relevant experience working in financial technology, particularly in payment processing.
  • Strong research leadership skills, comfortable bringing your point of view to a team.
  • Ability to successfully set and achieve priorities that find the perfect balance between benefiting the project, the Research team, and all of Stripe.


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