User Experience Researcher

2 weeks ago


Four States, United States Stripe Full time
About Stripe

Stripe is a leading financial infrastructure platform that empowers businesses to grow their revenue and accelerate new opportunities. Our mission is to increase the GDP of the internet, and we're committed to delivering innovative solutions that meet the evolving needs of our users.

The UX Research Team

The UX Research team is a key part of Stripe's Design team, working across various product and brand initiatives to deliver user-friendly and user-focused experiences. As a UX Researcher, you'll play a critical role in shaping how we build research as a core competency across Stripe.

Responsibilities
  • Lead critical research efforts to deepen our understanding of the user experience and drive product strategy in cutting-edge product spaces such as Radar, Adaptive Acceptance, and Identity.
  • Collaborate closely with product managers, designers, and engineers to define both long-term strategy and short-term tactics for our products, grounded in user needs and insights.
  • Conduct quantitative and qualitative research to deepen our understanding of our users and prioritize research needs and approaches across multiple work streams.
  • Disseminate research insights to evolve and enhance Stripe's understanding of user needs and identify innovative opportunities to meet those needs.
  • Enable other Stripes to learn and apply research skills by building research programs, platforms, and toolkits that empower them to conduct tactical research.
Requirements
  • 5+ years of relevant user research experience working at a product-driven tech company.
  • Experience collaborating closely with product managers, designers, and engineers.
  • Ability to conduct complex research at scale and demonstrate the use of various research methods, including qualitative interviews, surveys, ideation sessions, ethnographic field research, and usability evaluation.
  • Ability to distill research findings into clear, compelling data-backed presentations, data visualizations, and/or infographics.
  • Ability to lead, design, execute, and communicate impactful research in a fast-paced, earlier-stage product development process and integrate research into product and design roadmaps.
Preferred Qualifications
  • Relevant experience working in the financial technology space, particularly in payment processing.
  • Strong research leadership skills, comfortable bringing your point of view to a team.
  • Ability to successfully set and achieve priorities that find the perfect balance between benefiting the project, the Research team, and all of Stripe.


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