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Luxury Retail Sales Associate

2 months ago

Tampa, Florida, United States Longchamp USA Inc Full time
About the Role

We are seeking a highly skilled Luxury Retail Sales Associate to join our team at Longchamp USA Inc. As a key member of our sales team, you will be responsible for delivering exceptional customer service, driving sales, and maintaining a high level of product knowledge.

Key Responsibilities
  • Generate and maximize sales through effective client persuasion and product knowledge.
  • Maintain extensive knowledge of products, including merchandise care and new item releases.
  • Stay updated on customer service guidelines, store policies, and sales strategies.
  • Develop and manage client books to foster long-term relationships and drive repeat business.
  • Adhere to customer service standards, including proper greeting etiquette, handling returns, exchanges, transfers, and loss prevention.
  • Assist with gift wrapping, bagging, and processing phone orders.
  • Contribute to floor moves, merchandising, and display efforts to maintain a visually appealing store environment.
  • Support processing and replenishing of merchandise, including tagging and stocking.
  • Maintain a clean and orderly sales floor, adhering to high standards of general housekeeping.
Requirements
  • Three plus years of high-end retail, boutique, or sales experience.
  • High School Diploma (or GED) required, plus a degree in Fashion or related field, equivalent work experience, or education.
  • Proficient in inventory management, customer sales, and merchandising.
  • Skilled in POS transactions, including sales, returns, exchanges, item/customer lookups, CRM, and reports.
  • Familiar with Microsoft Excel, Outlook, and Word for basic office tasks.