Call Center Team Lead

3 days ago


Fort Worth, Texas, United States Serenity Healthcare, LLC Full time
About the Role

We are looking for a highly organized and driven individual with at least 1 year of experience as a customer service supervisor. The successful candidate will have a background in call center environments and be proficient in identifying and measuring core competencies and performance metrics.

Key Responsibilities:
  • Leverage data-driven insights to drive exceptional results in a customer-centric call center environment
  • Manage performance metrics, policies, and procedures
  • Identify opportunities to enhance customer service protocols


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