Healthcare Team Lead

23 hours ago


Fort Worth, Texas, United States Serenity Healthcare Full time

About the Opportunity:

We are seeking a highly skilled Healthcare Team Lead to join our team at Serenity Healthcare. As a key member of our healthcare team, you will be responsible for leading our team of Customer Service Representatives in providing exceptional support to patients.

Responsibilities:

  • Supervise, mentor, and train Customer Service Representatives to ensure seamless patient care and satisfaction.
  • Monitor team performance, manage workflows, and handle escalated patient issues to maintain operational efficiency and compliance.
  • Assist with complex patient interactions, coordinating with clinics to ensure cohesive and effective patient support and service delivery.

Requirements:

  • High School Diploma/GED required
  • A minimum of 1-2 years of experience in a supervisor role, call center preferred.
  • Strong leadership and team management skills
  • Excellent verbal and written communication skills, with a strong patient-first mindset.
  • Skilled in de-escalation techniques
  • Problem-solving abilities and a passion for making a meaningful difference.

Benefits:

  • Accelerated career growth opportunities with clear advancement pathways.
  • Comprehensive insurance benefits (Medical, Dental, Vision) and 401K.
  • 10 PTO days and 10 holidays annually.
  • Employee access to Serenity's cutting-edge treatment options.

Salary Estimate: $55,000 - $65,000 per year, depending on experience.



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