Healthcare Team Lead
23 hours ago
About the Opportunity:
We are seeking a highly skilled Healthcare Team Lead to join our team at Serenity Healthcare. As a key member of our healthcare team, you will be responsible for leading our team of Customer Service Representatives in providing exceptional support to patients.
Responsibilities:
- Supervise, mentor, and train Customer Service Representatives to ensure seamless patient care and satisfaction.
- Monitor team performance, manage workflows, and handle escalated patient issues to maintain operational efficiency and compliance.
- Assist with complex patient interactions, coordinating with clinics to ensure cohesive and effective patient support and service delivery.
Requirements:
- High School Diploma/GED required
- A minimum of 1-2 years of experience in a supervisor role, call center preferred.
- Strong leadership and team management skills
- Excellent verbal and written communication skills, with a strong patient-first mindset.
- Skilled in de-escalation techniques
- Problem-solving abilities and a passion for making a meaningful difference.
Benefits:
- Accelerated career growth opportunities with clear advancement pathways.
- Comprehensive insurance benefits (Medical, Dental, Vision) and 401K.
- 10 PTO days and 10 holidays annually.
- Employee access to Serenity's cutting-edge treatment options.
Salary Estimate: $55,000 - $65,000 per year, depending on experience.
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