Customer Service Representative

4 weeks ago


Grand Junction, Colorado, United States Lincare Holdings Full time

As a Customer Service Representative at Lincare Holdings, you will play a vital role in facilitating patient care by working directly with medical professionals and physicians. Your primary responsibility will be to provide outcome-based solutions for our physician referral sources and existing patient population.

Key responsibilities include:

  • Submitting new orders and monitoring their completion, working closely with the clinical, sales, and service departments.
  • Preparing and analyzing the billing and setup paperwork for patient services.
  • Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization.
  • Recommending potential products or services to management by collecting patient information and analyzing customer needs.
  • Actively participating in the training of new customer service and sales personnel.

Requirements include:

  • A high school diploma or GED.
  • Proven work experience.
  • Ability to learn and apply market and product information, as well as patient billing and insurance requirements.
  • Multitasking capabilities.
  • Computer and technological literacy.
  • A positive and professional personal image.

Physical demands include occasional lifting and/or moving up to 25 pounds.



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