Patient Service Representative

3 weeks ago


Grand Junction, Colorado, United States Intermountain Healthcare Full time
Job Title: Patient Service Representative

Job Summary:

We are seeking a highly skilled Patient Service Representative to join our team at Intermountain Healthcare. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our medical office by providing exceptional customer service, managing patient accounts, and coordinating with insurance providers.

Key Responsibilities:

* Greet patients, answer phones, and respond to messages in a timely and professional manner
* Schedule patient appointments, register patients, and verify demographic information
* Obtain insurance cards, forms of ID, and signatures on required forms
* Verify insurance coverage, obtain authorizations, and screen for non-covered services
* Collect patient payments, provide accurate receipts, and post payments in the system
* Maintain department and individual work queues, and report as required

Requirements:

* One year of customer service experience involving interactions with customers in person and by phone
* Professional manner, strong interpersonal and communication skills
* Demonstrated basic computer skills and data entry

Preferred Qualifications:

* High school diploma or GED

Physical Requirements:

* Interact with others by effectively communicating, both orally and in writing
* Operate computers and other office equipment requiring the ability to move fingers and hands
* See and read computer monitors and documents
* Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment
* May require lifting and transporting objects and office supplies, bending, kneeling, and reaching

Location:

Advanced Medical Pavilion

Work City:

Grand Junction

Work State:

Colorado

Scheduled Weekly Hours:

40

Hourly Range:

$16.83 - $21.88

About Intermountain Healthcare:

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Equal Opportunity Employer:

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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