Administrative Coordinator, Outsourced IT Services

1 week ago


Iselin, New Jersey, United States EisnerAmper Full time
About the Role

EisnerAmper is seeking an IT Service Administrative Coordinator to join our team in Iselin, NJ. As a key member of our Outsourced Services team, you will be responsible for providing exceptional administrative support to our clients and internal teams.

Key Responsibilities:

  • Handle incoming calls and direct them to the appropriate departments.
  • Monitor and manage the ticket system, collaborating with the technical team to ensure timely client response times.
  • Dispatch and manage appointment scheduling and follow up with clients and/or IT vendors.
  • Work with the billing team to track and document client agreements and licenses.
  • Assist the internal sales support team as needed.
  • Collaborate with the accounts payable team to provide a breakdown of clients.
  • Follow-up on vendor quotes and back-ordered items with the purchasing team.

Requirements:

  • 2+ years of proven customer service experience.
  • High school diploma or equivalent.
  • Minimum 2 days in office attendance required.

Preferred Qualifications:

  • Proficiency in Microsoft Office suite (Outlook, Word, Excel, Teams, and other computer applications).
  • Experience with MSP (Managed Service Provider) is a plus.
  • Ability to work collaboratively in a team environment and demonstrates willingness to assist others.

EisnerAmper is an Equal Opportunity Employer and welcomes applications from diverse candidates.



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