Administrative Coordinator, Outsourced IT Services
1 week ago
EisnerAmper is seeking an IT Service Administrative Coordinator to join our team in Iselin, NJ. As a key member of our Outsourced Services team, you will be responsible for providing exceptional administrative support to our clients and internal teams.
Key Responsibilities:
- Handle incoming calls and direct them to the appropriate departments.
- Monitor and manage the ticket system, collaborating with the technical team to ensure timely client response times.
- Dispatch and manage appointment scheduling and follow up with clients and/or IT vendors.
- Work with the billing team to track and document client agreements and licenses.
- Assist the internal sales support team as needed.
- Collaborate with the accounts payable team to provide a breakdown of clients.
- Follow-up on vendor quotes and back-ordered items with the purchasing team.
Requirements:
- 2+ years of proven customer service experience.
- High school diploma or equivalent.
- Minimum 2 days in office attendance required.
Preferred Qualifications:
- Proficiency in Microsoft Office suite (Outlook, Word, Excel, Teams, and other computer applications).
- Experience with MSP (Managed Service Provider) is a plus.
- Ability to work collaboratively in a team environment and demonstrates willingness to assist others.
EisnerAmper is an Equal Opportunity Employer and welcomes applications from diverse candidates.
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Iselin, New Jersey, United States EisnerAmper Full timeJob OpportunityEisnerAmper is seeking a highly organized and detail-oriented IT Service Administrative Coordinator to join our team in Iselin, NJ. As a key member of our Outsourced Services team, you will play a critical role in providing exceptional customer service and support to our clients.Key Responsibilities:Handle incoming calls and direct them to the...
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Iselin, New Jersey, United States EisnerAmper Full timeAbout the RoleEisnerAmper is seeking an IT Service Administrative Coordinator to join our team in Iselin, NJ. As a key member of our Outsourced Services Team, you will play a vital role in providing exceptional customer service and support to our clients.Key ResponsibilitiesHandle incoming calls and direct them to the appropriate departments.Monitor and...
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