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Service Desk Operations Specialist
2 months ago
We are seeking a highly motivated and detail-oriented Service Desk Operations Specialist to join our team at Florida State University. As a key member of our Information Technology Services (ITS) team, you will provide exceptional customer service and technical support to students, faculty, staff, and alumni.
Key Responsibilities- Provide front-line technical support via various communication channels, including email, chat, and phone.
- Translate customer needs and ensure accurate completion of all requests.
- Support technical troubleshooting for the IT Services suite, including desktop, application, networking, and account management.
- Participate in training/testing initiatives related to new releases and/or changes to services/systems.
- Assist with testing, troubleshooting, and documentation to incorporate into Service Desk daily operations.
- Participate in campaigns with the University community as needed.
- Perform duties in compliance with ITS policies, guidelines, and processes.
- High School Graduate or equivalent and one year experience.
- Valid FL or GA Driver's License.
- Excellent customer service and interpersonal skills.
- Ability to read and follow directions.
- Ability to communicate effectively verbally and in writing.
- Self-motivated with a strong work ethic.
- Ability to communicate technical information to non-technical users.
- At least one year of customer service experience.
As a Service Desk Operations Specialist at Florida State University, you will have the opportunity to work in a dynamic and collaborative environment, providing exceptional customer service and technical support to our community. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
How to ApplyIf you are a motivated and detail-oriented individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website at https://jobs.fsu.edu to submit your application.
