Insurance Customer Service Specialist

1 week ago


Blue Ridge, Georgia, United States Kevin Panter Insurance Inc Full time
Job Overview

About Our Company:

At Kevin Panter Insurance Inc, we are committed to fostering a culture that emphasizes education, community involvement, and teamwork. Our mission is to empower our clients by helping them navigate their insurance options, ensuring they can make informed choices. We also take pride in our community engagement, with our agency owner actively participating as a volunteer firefighter and EMT, showcasing our dedication to service.

We believe that effective communication and collaboration are essential for success. Our team engages in regular meetings to align our efforts and work towards our common objectives.

If you value integrity, continuous learning, and community service, you will thrive in our environment.

Position Summary:

We are seeking a knowledgeable Personal Lines Customer Service Representative to enhance our team. In this role, you will deliver exceptional customer support and provide clients with valuable insights regarding various insurance products, including home, auto, and renters insurance. A solid understanding of industry trends and practices, coupled with strong communication and problem-solving skills, is essential for success in this position.

To excel, you should possess a comprehensive grasp of the insurance landscape and a commitment to staying informed about new developments. You will need to demonstrate the ability to work both independently and collaboratively within a team setting. A genuine passion for assisting others and a dedication to delivering outstanding customer service are crucial.

We prioritize the professional growth of our employees, offering numerous opportunities for advancement. Our compensation package includes a competitive base salary ranging from $35,000 to $50,000 annually, based on experience.


Benefits Offered

- Annual Base Salary + Bonus Opportunities

- Paid Time Off (PTO)

- Dental Insurance

- Vision Insurance

- Life Insurance

- Disability Insurance

- Hands-on Training

- Monday to Friday Schedule

- Career Advancement Opportunities

- Retirement Plan


Key Responsibilities
  • Welcome customers with a positive demeanor, providing exceptional service and fostering strong relationships.
  • Guide clients through their insurance policies, addressing any inquiries they may have.
  • Modify and update insurance policies as necessary.
  • Process premium payments efficiently.
  • Issue necessary insurance documentation (e.g., COI, ID cards).
  • Coordinate appointments effectively.
  • Conduct data entry and maintain precise records.
  • Handle confidential information with care, adhering to established protocols.

Qualifications
  • Georgia Property and Casualty License Required.
  • Experience in an office setting, utilizing a multiline phone system and computer software. Proficient typing and data entry skills are essential.
  • Exhibit professionalism in all forms of communication to foster a positive work environment.
  • Ability to multitask, prioritize, and resolve issues with attention to detail and efficiency.


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