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Insurance Customer Service Specialist

2 months ago

Blue Ridge, Georgia, United States Kevin Panter Insurance Inc Full time
Job Overview

About Our Company:

At Kevin Panter Insurance Inc, we are committed to fostering a culture that emphasizes education, community involvement, and teamwork. Our mission is to empower our clients by providing them with a comprehensive understanding of their insurance options, enabling them to make well-informed choices. We also take pride in our dedication to community service, as evidenced by our agency owner's active role as a volunteer firefighter and EMT.

We believe that effective communication and collaboration are essential to our success. Regular team meetings are held to ensure that all team members are aligned and working towards our common objectives.

If you share our values of integrity, education, and community service, you will thrive in our environment. Let’s work together to create a positive impact.

Position Summary:

We are seeking a knowledgeable Personal Lines Customer Service Representative to enhance our team. In this pivotal role, you will deliver exceptional customer service and provide expert guidance to clients regarding various insurance products, including home, auto, and renters insurance. A strong grasp of industry trends and practices, along with outstanding communication skills and problem-solving capabilities, is essential for success in this position.

To excel, you should possess a deep understanding of the insurance landscape and remain informed about the latest industry developments. The ability to work both independently and collaboratively is crucial, as is a genuine passion for assisting others and delivering superior customer service.

We are dedicated to supporting our employees' professional growth, offering numerous opportunities for advancement. Our compensation package includes a competitive base salary ranging from $35,000 to $50,000 annually, commensurate with experience.


Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands-on Training

Monday to Friday Schedule

Career Advancement Opportunities

Retirement Plan


Key Responsibilities
  • Welcome clients with a positive demeanor and provide outstanding customer service while building strong relationships.
  • Assist clients in understanding their insurance policies and address any inquiries they may have.
  • Update and modify insurance policies as necessary.
  • Process premium payments efficiently.
  • Issue necessary insurance documentation (e.g., COI, ID cards).
  • Schedule client appointments.
  • Perform data entry and maintain precise records.
  • Handle confidential information with care and adhere to established protocols.

Qualifications
  • Georgia Property and Casualty License Required.
  • Experience in an office setting, utilizing a multiline phone system, and proficient in computer software. Strong typing/data entry skills are essential.
  • Exhibit professionalism in all forms of communication to foster a positive work environment.
  • Ability to multitask, prioritize, and solve problems with attention to detail and accuracy.