Inside Sales Call Center Expert

6 days ago


Bar Harbor, Maine, United States HomeX Services Group Full time
Job Overview:
At HomeX Services Group, we are committed to delivering exceptional customer service and support through our Inside Sales Call Center team. As an Inside Sales Call Center Representative, you will play a critical role in handling customer inquiries, resolving complaints, and ensuring customer satisfaction.

Key Responsibilities:
* Handle inbound and outbound calls, closing sales leads and addressing customer inquiries
* Provide accurate and detailed information about products, services, and company policies to customers
* Investigate and resolve customer complaints or concerns, escalating to higher-level support when necessary
* Document customer interactions, including details of inquiries, complaints, or actions taken, in the appropriate systems or databases

Requirements:
High school diploma or equivalent; previous sales experience is preferred. Excellent verbal and written communication skills, strong active listening and problem-solving abilities, and ability to handle difficult or irate customers with patience and professionalism are essential. Familiarity with call center software and systems, including customer relationship management (CRM) tools and telephony systems, is also required.

What We Offer:
Medical, Dental, and Vision Insurance, 401K Plan with Company Match, PTO & Holiday Pay, Long Term Disability, Company Paid Life Insurance, Flexible Spending Account, Great Company Culture, and Continuous and extensive training and development are offered by HomeX Services Group.

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