Home Services Help Desk Specialist

5 days ago


Bar Harbor, Maine, United States HomeX Services Group Full time
Key Responsibilities:

As a Call Center Customer Service Representative, your primary responsibilities will include:

  • Providing accurate and detailed information about products, services, and company policies to customers.
  • Investigating and resolving customer complaints or concerns, escalating to higher-level support when necessary.
  • Maintaining a high level of product knowledge to effectively assist customers with booking appointments and educating them on membership opportunities and benefits.
  • Documenting customer interactions, including details of inquiries, complaints, or actions taken, in the appropriate systems or databases.
  • Following established call center scripts, procedures, and guidelines to ensure consistent and quality customer interactions.

Estimate salary range: $40,000 - $60,000 per year based on experience.



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