Patient Access Specialist

3 hours ago


East Hanover, New Jersey, United States The Fountain Group Full time
Job Title: Patient Access Representative

Join our team as a Patient Access Representative and play a crucial role in helping patients access and continue their prescribed medications. As a key member of our Patient Support Center, you will serve as the dedicated point of contact for patients and healthcare professionals, navigating through onboarding, insurance verification, financial assistance, and ongoing support.

Key Responsibilities:
  • Develop and maintain in-depth knowledge of relevant brand and customer workstreams
  • Utilize protocols to respond to customer inquiries and provide education and support
  • Manage assigned cases throughout the patient journey, performing proper and timely escalation, tracking, triage, and follow-up
  • Handle complex interactions and navigate insurances and financial assistance
  • Adhere to call guides, job aids, and work instructions for case processing and case cadence
  • Meet Service Level Agreements (SLAs), Key Performance Indicators (KPIs), productivity, and quality metrics
  • Leverage technology to support Case Management activities
  • Accurately document all interactions to inform cross-functional partners
  • Promptly respond to tasks and notifications from PSC counterparts
Requirements:
  • High School Diploma required, associate or BS/BA degree preferred
  • Minimum 6 months of relevant patient reimbursement experience
  • Strong interpersonal, telephone, and verbal communication skills
  • Excellent written communication skills
  • Ability to multitask and balance multiple priorities
  • Computer literacy in email, video conferencing systems, and data entry/case management systems
Why Consider Us?

We believe in the power of digital and data to improve and extend people's lives. Our team is dedicated to tackling the world's toughest medical challenges, and we're looking for passionate and collaborative individuals to join us. If you're curious, courageous, and committed to making a difference, we encourage you to explore this opportunity further.



  • East Hanover, New Jersey, United States Randstad Full time

    Job SummaryAs a leading staffing and recruitment agency, Randstad is committed to connecting talented individuals with top employers in the life sciences industry. This role offers a unique opportunity to work with a prestigious biopharma company, providing support and information about insurance coverage for prescribed medicines.Key ResponsibilitiesProvide...


  • East Hanover, New Jersey, United States The Fountain Group Full time

    Job Title: Patient Access RepresentativeJob Summary:We are seeking a highly skilled Patient Access Representative to join our team. As a Patient Access Representative, you will serve as the dedicated point of contact for patients and healthcare professionals, navigating through onboarding, insurance verification, financial assistance, and ongoing...


  • East Hanover, New Jersey, United States Randstad Full time

    Job Summary:We are seeking a highly skilled Reimbursement Specialist to join our team at Randstad. As a Reimbursement Specialist, you will play a critical role in providing support and information about insurance coverage for patients' prescribed medicines. Your strong communication skills and ability to navigate complex reimbursement systems will enable you...


  • East Hanover, New Jersey, United States The Fountain Group Full time

    Job Title: Patient Access RepresentativeWe are seeking a highly skilled and compassionate Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in ensuring that patients receive timely and effective access to medical care.Key Responsibilities:Manage patient intake and registration processes,...


  • East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job OverviewThe Associate Director, Access & Reimbursement will play a critical role in ensuring patient access to Novartis products by developing and executing access and reimbursement strategies. This role will work closely with cross-functional teams to identify and address access and reimbursement barriers, and will be responsible for developing and...


  • East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job DescriptionNovartis is seeking an experienced Associate Director, Access and Reimbursement to join our team. As a key member of our Radioligand Therapy (RLT) team, you will be responsible for providing strategic guidance and support to our customers and partners to ensure seamless access to our products.Key Responsibilities:Develop and implement access...

  • Account Specialist

    2 weeks ago


    East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job Description SummaryThis is a field-based and remote opportunity supporting key accounts in an assigned region. The Territory Account Specialist will engage with customers to identify shared priorities and meet their needs through problem-solving and making connections to Novartis resources with the goal of improving patient outcomes.Key...

  • Account Specialist

    5 hours ago


    East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job SummaryThis is a field-based and remote opportunity supporting key accounts. The successful candidate will be responsible for crafting a tailored customer experience based on account and Health Care Provider (HCP) needs. As the primary Point of Contact (PoC) in our customer-centric model, the Territory Account Specialist will engage with customers to...


  • East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job Description SummaryThis is a field-based and remote opportunity supporting key accounts. The successful candidate will be responsible for crafting a tailored customer experience based on account and healthcare provider needs. As the primary point of contact, the Territory Account Specialist will engage with customers to identify shared priorities and...


  • East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job Title: Cardiovascular Institutional Sales SpecialistThis is a field-based and remote opportunity supporting key accounts in the cardiovascular industry. As a Cardiovascular Institutional Sales Specialist, you will be responsible for driving appropriate access pull-through in targeted hospitals with the cardiovascular brand portfolio.Key...


  • East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job Description SummaryThis is a field-based and remote opportunity supporting key accounts in the pharmaceutical industry. The role requires a self-motivated, business leader who can craft a tailored customer experience based on account and healthcare provider needs.Key Responsibilities:Facilitate clinical dialogue to compel customers to act on behalf of...


  • East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job DescriptionJob SummaryThis role will support the company in understanding overarching Market Access opportunities and challenges, and help the organization navigate future complexity with external Market Access stakeholders.Key ResponsibilitiesDevelop and socialize US market access oncology stakeholder strategy, opportunities, and engagement plans with...


  • East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job Title: Cardiovascular Sales SpecialistJob Summary: We are seeking a highly motivated and experienced Cardiovascular Sales Specialist to join our team at Novartis. As a key member of our sales team, you will be responsible for driving appropriate access pull-through in targeted hospitals with our cardiovascular brand portfolio.Key Responsibilities:Develop...

  • Patient Navigator

    4 weeks ago


    East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job Description SummaryNovartis Patient Support Center (PSC) is seeking a highly motivated and customer-focused Patient Navigator to provide critical support to patients prescribed Novartis products. As a Patient Navigator, you will play a vital role in helping patients overcome access challenges and get the medications they need to improve their health.Job...


  • East Hanover, New Jersey, United States Novartis Farmacéutica Full time

    About the RoleWe are seeking an experienced professional to join our team as an Associate Director of Oncology Portfolio Market Access Strategy. This role will play a critical part in understanding market access opportunities and challenges, and helping the organization navigate future complexity with external stakeholders.Key ResponsibilitiesDevelop and...


  • East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job DescriptionJob SummaryThis role will be responsible for leading the development and execution of market access strategies for oncology products across the US market. The successful candidate will have a strong understanding of the US healthcare landscape and the ability to navigate complex market access challenges.Key ResponsibilitiesDevelop and...


  • East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job Description SummaryThis role will be located at the East Hanover site and will not have the ability to be located remotely. This position will require travel as defined by the business (domestic and/or international).Please note that this role would not provide relocation and only local candidates will be considered.About the RoleAs a key member of the...


  • East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job DescriptionJob SummaryThis role will be responsible for leading the development and execution of market access strategies for oncology products across the US market. The successful candidate will have a strong understanding of the US healthcare landscape and the ability to navigate complex market access challenges.Key ResponsibilitiesDevelop and...


  • East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job Description SummaryThis role will be located at the East Hanover site and will not have the ability to be located remotely.This position will require travel as defined by the business (domestic and/or international). Please note that this role would not provide relocation and only local candidates will be considered.As a global company, the resources and...


  • East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job Description SummaryThis role will be located at the East Hanover site and will not have the ability to be located remotely.This position will require travel as defined by the business (domestic and/or international). Please note that this role would not provide relocation and only local candidates will be considered.As a global company, the resources and...