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Patient Access Specialist

1 month ago

East Hanover, New Jersey, United States The Fountain Group Full time
Job Title: Patient Access Representative

Join our team as a Patient Access Representative and play a crucial role in helping patients access and continue their prescribed medications. As a key member of our Patient Support Center, you will serve as the dedicated point of contact for patients and healthcare professionals, navigating through onboarding, insurance verification, financial assistance, and ongoing support.

Key Responsibilities:
  • Develop and maintain in-depth knowledge of relevant brand and customer workstreams
  • Utilize protocols to respond to customer inquiries and provide education and support
  • Manage assigned cases throughout the patient journey, performing proper and timely escalation, tracking, triage, and follow-up
  • Handle complex interactions and navigate insurances and financial assistance
  • Adhere to call guides, job aids, and work instructions for case processing and case cadence
  • Meet Service Level Agreements (SLAs), Key Performance Indicators (KPIs), productivity, and quality metrics
  • Leverage technology to support Case Management activities
  • Accurately document all interactions to inform cross-functional partners
  • Promptly respond to tasks and notifications from PSC counterparts
Requirements:
  • High School Diploma required, associate or BS/BA degree preferred
  • Minimum 6 months of relevant patient reimbursement experience
  • Strong interpersonal, telephone, and verbal communication skills
  • Excellent written communication skills
  • Ability to multitask and balance multiple priorities
  • Computer literacy in email, video conferencing systems, and data entry/case management systems
Why Consider Us?

We believe in the power of digital and data to improve and extend people's lives. Our team is dedicated to tackling the world's toughest medical challenges, and we're looking for passionate and collaborative individuals to join us. If you're curious, courageous, and committed to making a difference, we encourage you to explore this opportunity further.